Do you like to look people in the eye, eye ball to eye ball, to judge their honesty, integrity and commitment? Could looking eye ball to eye ball keep you alive? I have always felt that the eyes are "the windows of the soul!'
When I was living in New York City and attending the Juilliard School I went home one day at around 4pm in the afternoon. It was a beautiful day. I arrived at my 74th street walk up apartment building with my viola on my shoulder in its case, my purse slung over my right shoulder, and my apricot cookies hanging out of the back pocket of my jeans.
I opened the 1st door to the small apartment building into a tiny alcove about the size of 1 person and started to take my key out to open the next locked door when suddenly a nice looking well dressed man over 6 feet tall in designer jeans, shirt, and boots came up behind me.
At first I thought he lived in the building, but the next second he pulled out a machete and held it to my neck. It was a very tight squeeze in this space.
I was thinking to myself as I continued to look him in the eyes. Am I strong enough to get the knife away from him without cutting myself?
I decided he looked stronger then I was and if I cut my hands I would not be able to play ever again.
He said, "Give me the keys to your building?"
I said "No" and continued to look him in the eyes and said, "are you hungry?
Would you like an apricot cookie? I have them with me."
He continued to hold the knife to my neck and I continued to look him in the eye. He said "No" and then said "give me your wallet!"
I said, "Can you leave me some of the money in my wallet?" I had around twenty dollars in bills in the wallet.
He continued to hold the knife at my neck and said "Don't move. I'm going to leave in a minute and do not turn around." He grabbed my wallet and left the tiny alcove dropping my wallet to the ground. I pulled out my keys, grabbed the wallet on the floor, opened the door, shut it and ran up the stair case to the fourth floor.
I unlocked the door to my apartment and my roommate was standing there. I said "Do we have any wine or beer?"
She said, "You are under age and cannot drink!"
I said, "I've just been mugged and I need a drink! "
She said "we have cooking sherry and you need to call the police."
She poured the cooking sherry and we called the police.
The next day I went to the Police Station and went through thousands of mug shots and identified my well dressed mugger, but each address listed was false.
A few months later I moved to a building that had a smiling doorman and a well lit inviting lobby. I was always happy to come home from school into the cheerful lobby and smiling door man.
After this experience I became more alert to my surroundings. If I came home after playing a concert and it was late at night and I could not get a taxi I would walk home singing opera music. If anyone approached I would sing a little louder as most people do not want to mug a crazy person who sings Opera. They think you might be unstable!
When I look in the eyes of my co-workers, family members and friends I always look to see if they will continue to look me in the eye when they speak to me. I am always searching for the truth! When the person will not continue to look you in the eyes and suddenly looks away "I know something is up and they are hiding something."
In looking at my mugger Eye Ball to Eye Ball I know I saved my own life.
My motto is look at the person you are speaking to Eye ball to Eye Ball!
When I want to know if my children are telling me the truth I look them in the eye "Eyeball to Eye Ball" to judge their honesty and integrity about a given situation.
What are the three things you can do to keep from getting mugged while walking or going into a building?
1) Project confidence as you walk. Do not listen to your Ipod or talk on the phone when walking as you will be unaware of your surroundings. You need to observe and be aware of your surroundings. Always walk in well lit areas and do not wear expensive jewelry that a mugger can rip off of you such as a necklace, bracelet, watch or ring. Do not flaunt your wealth.
2) Guys put your wallet in your inside pocket. Gals make sure your purse strap is short and close to you or else a mugger can cut your purse strap and run with it. They can also cut the bottom of the purse and remove the contents that way. I have had this happen to me.
3) If someone gets in front of your face look them straight in the eye. Do not back down. Most people will not be willing to look you in the eye and hold the contact.
The next time you want to know if something is true or false about a given situation look the person in the eye "Eye Ball to Eye Ball" and find out if they are telling the truth or not.
Madeline Frank, Ph.D. is a speaker, bestselling author, business owner, and award winning teacher. She is an expert on helping businesses and organizations create a world class culture of customer service, leadership and motivation. Many companies and organizations have discovered the magic of Madeline's "Tuning Up Your Business" programs. Many companies and organizations have discovered better communication, reduction of workplace stress, and enhanced customer loyalty as a result of her programs.
To contact Madeline to speak to your organization go to mfrankviola@gmail.com
Madeline's web site: http://www.madelinefrank.com
EzineArticles.com/?expert=Madeline_Frank
Monday, January 10, 2011
Sunday, December 19, 2010
What Leadership Legacy Will You Leave to the Next Generation?
My grandfather, Emil Ungerleider was born in 1904 in New York, N.Y. Grandfather's parents were immigrants from Hungary and he and his younger sister were born in New York. Later they moved to Detroit, Michigan where he worked at Ford Motor Company on the assembly line to put himself through the Detroit College of Law. He graduated at the top of his class in 1925 and Americanized his name to Earl D. Leader. He understood about hard work, good character, trustworthiness, and honesty. He established his law practice, Earl D. Leader, Attorney at Law, during the great depression helping small businesses be successful.
My grandfather was also a fine artist, poet, and sculptor and his beautiful works give pleasure to the many people that view his works.
My grandfather, Earl D. Leader was the lawyer who organized Motown Records in Detroit, Michigan by putting in his $1 and doing the paper work for free. He also worked as a lawyer for the composer Hoagie Carmichael. Earl D. Leader also helped many new businesses get started, and ran for local political office in Detroit, Michigan.
My grandfather, Earl D. Leader married my grandmother, Mary Chernick and they had their daughter Romayne,my mother, on May 28, 1929. My grandmother, Mary Chernick Leader worked as a secretary at the Boroughs Corporation, had a women's stock club where she taught other women how to study companies and invest in the stock market with little money to develop a nest egg. She also helped the Braille Society and sang and played the mandolin in a Mandolin Orchestra. She enjoyed reading and doing cross word puzzles and had a remarkable vocabulary which she shared with her daughter,my mother, Romayne.
My grandmother, Mary Chernick Leader was born on the lower east side of New York City to immigrants from Russia. My grandmother Mary's, father was an Iron worker and she had two older brothers born in Russia and a younger brother born in New York City. My great grandparents, the Chernick's from Russia taught their children the value of hard work, honesty, and integrity. They were taught to never give up until the goal was accomplished.
My mother,Romayne's parents, Earl and Mary Leader taught her the value of truth, honesty, hard work, religious faith, and service to others. Her parents discussed local politics and world affairs with her. During my grandfather's successful law practice in Detroit, Michigan he was the lawyer for many businesses and was the lawyer for many cases in the Supreme Court of Michigan helping small businesses. When Earl D. Leader sold his law practice in Detroit, Michigan he was doing the work of five lawyers and his health was in serious jeopardy. He had so many law cases that it was necessary to sell his firm to a group of lawyers. My grandfather, Earl D. Leader was dedicated to serving others.
My mother, Romayne Leader Frank became a lawyer like her father in 1963 and in 1990, my brother; her youngest child became a lawyer. At present the oldest grandson of Romayne Leader Frank, the great grandson of Earl and Mary Leader will be graduating law school next year.
My grandparent, Earl D. Leader and Mary Chernick Leader's, legacy is four generations of lawyers who have character, honor, integrity,, truthfulness, and a true desire to help others. Through these generations of leaders the goal was always the same to help others have a better life. I am also a legacy of my grandparents and parents teachings as I have shared the gifts they have taught me with the next generation. I am a teacher, businesswomen, author, and musician. The legacy that my grandparents, Mary Chernick Leader and Earl D. Leader started will continue with their great grandchildren. Their lives were dedicated to helping others and teaching their excellent example to their child, Romayne Leader Frank and by all the people they helped during their lives. Their legacy will continue on through generations to come.
What are three secrets my Grandparents, Earl D. Leader and Mary Chernick Leader taught about developing a legacy for the future?
1) Be willing to work hard, be trustworthy, honest, and be of good character and remember your name is priceless and protect it and your reputation.
2) Never stop learning and always continue to develop your mind by studying and reading to gain new knowledge every day.
3) Be compassionate and dedicated to serving others.
Dr. Madeline Frank is a speaker, bestselling author, business owner, and award winning teacher. She is an expert on helping businesses and organizations create a world class culture of customer service, leadership and motivation. Many companies and organizations have discovered the magic of Madeline's "Tuning Up Your Business" programs. Many companies and organizations have discovered better communication, reduction of workplace stress, and enhanced customer loyalty as a result of her programs.
If you need a speaker contact Madeline at mfrankviola@gmail.com
Article Source: http://EzineArticles.com/?expert=Madeline_Frank
My grandfather was also a fine artist, poet, and sculptor and his beautiful works give pleasure to the many people that view his works.
My grandfather, Earl D. Leader was the lawyer who organized Motown Records in Detroit, Michigan by putting in his $1 and doing the paper work for free. He also worked as a lawyer for the composer Hoagie Carmichael. Earl D. Leader also helped many new businesses get started, and ran for local political office in Detroit, Michigan.
My grandfather, Earl D. Leader married my grandmother, Mary Chernick and they had their daughter Romayne,my mother, on May 28, 1929. My grandmother, Mary Chernick Leader worked as a secretary at the Boroughs Corporation, had a women's stock club where she taught other women how to study companies and invest in the stock market with little money to develop a nest egg. She also helped the Braille Society and sang and played the mandolin in a Mandolin Orchestra. She enjoyed reading and doing cross word puzzles and had a remarkable vocabulary which she shared with her daughter,my mother, Romayne.
My grandmother, Mary Chernick Leader was born on the lower east side of New York City to immigrants from Russia. My grandmother Mary's, father was an Iron worker and she had two older brothers born in Russia and a younger brother born in New York City. My great grandparents, the Chernick's from Russia taught their children the value of hard work, honesty, and integrity. They were taught to never give up until the goal was accomplished.
My mother,Romayne's parents, Earl and Mary Leader taught her the value of truth, honesty, hard work, religious faith, and service to others. Her parents discussed local politics and world affairs with her. During my grandfather's successful law practice in Detroit, Michigan he was the lawyer for many businesses and was the lawyer for many cases in the Supreme Court of Michigan helping small businesses. When Earl D. Leader sold his law practice in Detroit, Michigan he was doing the work of five lawyers and his health was in serious jeopardy. He had so many law cases that it was necessary to sell his firm to a group of lawyers. My grandfather, Earl D. Leader was dedicated to serving others.
My mother, Romayne Leader Frank became a lawyer like her father in 1963 and in 1990, my brother; her youngest child became a lawyer. At present the oldest grandson of Romayne Leader Frank, the great grandson of Earl and Mary Leader will be graduating law school next year.
My grandparent, Earl D. Leader and Mary Chernick Leader's, legacy is four generations of lawyers who have character, honor, integrity,, truthfulness, and a true desire to help others. Through these generations of leaders the goal was always the same to help others have a better life. I am also a legacy of my grandparents and parents teachings as I have shared the gifts they have taught me with the next generation. I am a teacher, businesswomen, author, and musician. The legacy that my grandparents, Mary Chernick Leader and Earl D. Leader started will continue with their great grandchildren. Their lives were dedicated to helping others and teaching their excellent example to their child, Romayne Leader Frank and by all the people they helped during their lives. Their legacy will continue on through generations to come.
What are three secrets my Grandparents, Earl D. Leader and Mary Chernick Leader taught about developing a legacy for the future?
1) Be willing to work hard, be trustworthy, honest, and be of good character and remember your name is priceless and protect it and your reputation.
2) Never stop learning and always continue to develop your mind by studying and reading to gain new knowledge every day.
3) Be compassionate and dedicated to serving others.
Dr. Madeline Frank is a speaker, bestselling author, business owner, and award winning teacher. She is an expert on helping businesses and organizations create a world class culture of customer service, leadership and motivation. Many companies and organizations have discovered the magic of Madeline's "Tuning Up Your Business" programs. Many companies and organizations have discovered better communication, reduction of workplace stress, and enhanced customer loyalty as a result of her programs.
If you need a speaker contact Madeline at mfrankviola@gmail.com
Article Source: http://EzineArticles.com/?expert=Madeline_Frank
Wednesday, November 3, 2010
Women's Leadership Lessons
By Madeline Frank
If you were the new Leader of your country and your country was on the brink of disaster with virtual bankruptcy, rising unemployment, rising inflation, and crippling labor strikes what actions would you take to save your country and what leadership principals would guide you to success? If you starting your new construction and management company on a shoe string budget 40 years ago what leadership principles guided your company to success?
In 1979 Great Britain's economy was bankrupt and the newly elected Prime Minister, Margaret Thatcher immediately set to work privatizing all nationalized industries such as aerospace firms, telephone firms, utilities, the National Freight Company and public housing which was sold to its tenants. She sold all these industries at favorable terms to promote private enterprise. Her aim was to reduce government power and promote the rights of individuals who would be property owners and pay a mortgage on their new properties.
Labor unions were crippling Great Britain with their intimidation and strikes. Prime Minister Thatcher stood firm against the unions bringing the coal industries and the steel industries under control. Employers and their workforce had achieved the proper balance. It was no longer necessary for men to join the unions.
Prime Minister Margaret Thatcher believed in putting her "faith in freedom, free markets, limited government and a strong national defense."
Early Family life and education of Margaret Roberts
Margaret Hilda Roberts was born in Grantham, England to Alfred and Beatrice Roberts on Oct.13, 1925. As a child, Margaret Roberts learned about the business of balancing budgets in her parent's, the Roberts grocery store in Grantham. Her family lived above the store and she and her older sister were raised to be truthful, to attend church, to help others and do charitable work in their close community. Margaret's father, Alfred Roberts talked daily about Conservative politics in their home. In Grantham he was a councilor in local politics.
Prime Minister Margaret Thatcher was Prime Minister for 3 terms, 11 and a half years. When she became Prime Minister her country was on the brink of financial disaster and with problems of law and order. Prime Minister Margaret Thatcher said at the time "Unless we change our ways and our direction, our greatness as a nation will soon be a footnote in the history books, a distant memory of an offshore island, lost in the mist of time like Camelot, remembered kindly for its noble past."
When she left office in 1990 her legacy was a sound economy with a society that was confident about its future.
Leadership Principals: As a leader she believed in working with experts who shared her vision, her plan of action with a shared goal of repairing Great Britain's economy. Prime Minister Margaret Thatcher was nicknamed the "Iron Lady" by the Soviets " for the tough line she took against them". As a leader she had strength, determination, honesty, integrity, and the courage of her convictions with a passionate belief in the right way to get her country back on track once again.
Romayne Leader Frank, my mother, began her successful construction and management business from the ground up over 40 years ago on a shoe string budget. She began her Construction and Real Estate Management Company with her husband, my father Robert J Frank, M.D.
Leadership Principals: Romayne Leader Frank began the new company by surrounding herself with experts who knew the building business and real estate markets. She listened to her experts and had a vision, a plan of action for their new company. My mother had a gift for looking at land and seeing its potential. She had the courage of her convictions, honor, integrity, and morality that included a code of ethics and a clear and decisive passionate belief in the right way to conduct her business.
My mother, Romayne Leader Frank, said "In the building business you want to use a licensed building contractor, who is experienced with references, insured, has workmen's compensation, and is also bonded for time and money." This means the job is to be completed for an established amount of money and to be completed by a certain date. In building you want a turnkey job, all inclusive from a knowledgeable and
licensed contractor.
Their legacy: My mother and father, Romayne Leader Frank and Robert J. Frank, M.D. constructed dozens of buildings from Oyster Point to J. Clyde Morris Boulevard, in Newport News, Virginia and in Hampton, Virginia, James City County, in Williamsburg, Virginia, and the Isle of Wight, VA. Bringing new businesses to the Cities where they constructed new buildings. They also brought many new jobs and more taxes into these Cities.
Family life and education of Romayne Leader Frank
Romayne Leader was born in Detroit, Michigan to Earl David Leader and Mary Chernick Leader on May 28, 1929. Romayne's father, Earl D. Leader worked at the Ford Automobile Company assembling automobiles to put himself through law school. Once he had finishes law school he represented many businesses and ran for local political office. Romayne's mother, Mary Chernick Leader worked as a secretary at the Boroughs Corporation, had a women's stock club where she taught other women how to study companies and invest in the stock market with little money to develop a nest egg, and helped the Braille Society. Romayne's parents taught her the value of truth, honesty, hard work, religious faith and service to others. Her parents discussed the local politics with her and taught her about business and finance.
Prime Minister Margaret Thatcher and Business women, Romayne Leader Frank were chartering new territory in male dominated areas of government and business. Both went to law school after being married at a time when women did not go to law school or work outside the home when they had young children. Both understood the value of a law education in society to help serve others. They had the courage of their convictions as leaders to never give up regardless of the obstacles. With character, honor, integrity, and hard work they accomplished their goals to serve others. As women leaders they left a legacy for their countries and their children and grandchildren of economic growth and prosperity and the right and honorable way to conduct business.
What are the five things you can do to be a world class leader like Prime Minister Margaret Thatcher and business woman, Romayne Leader Frank?
1) Be a leader who has the courage of their convictions, the honor, integrity, and morality that includes a code of ethics and a clear and decisive passionate belief in the right way to conduct business or run your country.
2) As the leader of your country, organization or business surrounds yourself with a "Brain Trust", competent people who know your business and markets, are of like mind, and have a strong firm intellectual capacity to help you accomplish your goals.
3) Go around the table and listen to your experts carefully. Then make informed decisions.
4) Once the Leader of the country, business, or organization CEO knows all the problems to be faced and has studied them from every angle, the Leader needs to have a vision, a plan of action with the goal to be accomplished. Leaders need to have a strong belief in service to others.
5) In the building business you want to use a building contractor, who is experienced with references, licensed, insured, has workmen's compensation, and is also bonded for time and money. This means the job is to be completed for an established amount of money and to be completed by a certain date. In building you want a turnkey job, all inclusive from a knowledgeable contractor. Remember the idea is to keep costs down with excellent workmanship from a licensed, insured contractor with a turnkey job and no change orders permitted.
By Dr. Madeline Frank
Madeline Frank, Ph.D. business owner, teacher, researcher, speaker and concert artist. She writes a monthly newsletter "Madeline's Monthly Article & Musical Tips" and a monthly radio show "Madeline's One Minute Musical Radio Show".
If you need a speaker contact Madeline at mfrankviola@gmail.com
Article Source: http://EzineArticles.com/?expert=Madeline_Frank
If you were the new Leader of your country and your country was on the brink of disaster with virtual bankruptcy, rising unemployment, rising inflation, and crippling labor strikes what actions would you take to save your country and what leadership principals would guide you to success? If you starting your new construction and management company on a shoe string budget 40 years ago what leadership principles guided your company to success?
In 1979 Great Britain's economy was bankrupt and the newly elected Prime Minister, Margaret Thatcher immediately set to work privatizing all nationalized industries such as aerospace firms, telephone firms, utilities, the National Freight Company and public housing which was sold to its tenants. She sold all these industries at favorable terms to promote private enterprise. Her aim was to reduce government power and promote the rights of individuals who would be property owners and pay a mortgage on their new properties.
Labor unions were crippling Great Britain with their intimidation and strikes. Prime Minister Thatcher stood firm against the unions bringing the coal industries and the steel industries under control. Employers and their workforce had achieved the proper balance. It was no longer necessary for men to join the unions.
Prime Minister Margaret Thatcher believed in putting her "faith in freedom, free markets, limited government and a strong national defense."
Early Family life and education of Margaret Roberts
Margaret Hilda Roberts was born in Grantham, England to Alfred and Beatrice Roberts on Oct.13, 1925. As a child, Margaret Roberts learned about the business of balancing budgets in her parent's, the Roberts grocery store in Grantham. Her family lived above the store and she and her older sister were raised to be truthful, to attend church, to help others and do charitable work in their close community. Margaret's father, Alfred Roberts talked daily about Conservative politics in their home. In Grantham he was a councilor in local politics.
Prime Minister Margaret Thatcher was Prime Minister for 3 terms, 11 and a half years. When she became Prime Minister her country was on the brink of financial disaster and with problems of law and order. Prime Minister Margaret Thatcher said at the time "Unless we change our ways and our direction, our greatness as a nation will soon be a footnote in the history books, a distant memory of an offshore island, lost in the mist of time like Camelot, remembered kindly for its noble past."
When she left office in 1990 her legacy was a sound economy with a society that was confident about its future.
Leadership Principals: As a leader she believed in working with experts who shared her vision, her plan of action with a shared goal of repairing Great Britain's economy. Prime Minister Margaret Thatcher was nicknamed the "Iron Lady" by the Soviets " for the tough line she took against them". As a leader she had strength, determination, honesty, integrity, and the courage of her convictions with a passionate belief in the right way to get her country back on track once again.
Romayne Leader Frank, my mother, began her successful construction and management business from the ground up over 40 years ago on a shoe string budget. She began her Construction and Real Estate Management Company with her husband, my father Robert J Frank, M.D.
Leadership Principals: Romayne Leader Frank began the new company by surrounding herself with experts who knew the building business and real estate markets. She listened to her experts and had a vision, a plan of action for their new company. My mother had a gift for looking at land and seeing its potential. She had the courage of her convictions, honor, integrity, and morality that included a code of ethics and a clear and decisive passionate belief in the right way to conduct her business.
My mother, Romayne Leader Frank, said "In the building business you want to use a licensed building contractor, who is experienced with references, insured, has workmen's compensation, and is also bonded for time and money." This means the job is to be completed for an established amount of money and to be completed by a certain date. In building you want a turnkey job, all inclusive from a knowledgeable and
licensed contractor.
Their legacy: My mother and father, Romayne Leader Frank and Robert J. Frank, M.D. constructed dozens of buildings from Oyster Point to J. Clyde Morris Boulevard, in Newport News, Virginia and in Hampton, Virginia, James City County, in Williamsburg, Virginia, and the Isle of Wight, VA. Bringing new businesses to the Cities where they constructed new buildings. They also brought many new jobs and more taxes into these Cities.
Family life and education of Romayne Leader Frank
Romayne Leader was born in Detroit, Michigan to Earl David Leader and Mary Chernick Leader on May 28, 1929. Romayne's father, Earl D. Leader worked at the Ford Automobile Company assembling automobiles to put himself through law school. Once he had finishes law school he represented many businesses and ran for local political office. Romayne's mother, Mary Chernick Leader worked as a secretary at the Boroughs Corporation, had a women's stock club where she taught other women how to study companies and invest in the stock market with little money to develop a nest egg, and helped the Braille Society. Romayne's parents taught her the value of truth, honesty, hard work, religious faith and service to others. Her parents discussed the local politics with her and taught her about business and finance.
Prime Minister Margaret Thatcher and Business women, Romayne Leader Frank were chartering new territory in male dominated areas of government and business. Both went to law school after being married at a time when women did not go to law school or work outside the home when they had young children. Both understood the value of a law education in society to help serve others. They had the courage of their convictions as leaders to never give up regardless of the obstacles. With character, honor, integrity, and hard work they accomplished their goals to serve others. As women leaders they left a legacy for their countries and their children and grandchildren of economic growth and prosperity and the right and honorable way to conduct business.
What are the five things you can do to be a world class leader like Prime Minister Margaret Thatcher and business woman, Romayne Leader Frank?
1) Be a leader who has the courage of their convictions, the honor, integrity, and morality that includes a code of ethics and a clear and decisive passionate belief in the right way to conduct business or run your country.
2) As the leader of your country, organization or business surrounds yourself with a "Brain Trust", competent people who know your business and markets, are of like mind, and have a strong firm intellectual capacity to help you accomplish your goals.
3) Go around the table and listen to your experts carefully. Then make informed decisions.
4) Once the Leader of the country, business, or organization CEO knows all the problems to be faced and has studied them from every angle, the Leader needs to have a vision, a plan of action with the goal to be accomplished. Leaders need to have a strong belief in service to others.
5) In the building business you want to use a building contractor, who is experienced with references, licensed, insured, has workmen's compensation, and is also bonded for time and money. This means the job is to be completed for an established amount of money and to be completed by a certain date. In building you want a turnkey job, all inclusive from a knowledgeable contractor. Remember the idea is to keep costs down with excellent workmanship from a licensed, insured contractor with a turnkey job and no change orders permitted.
By Dr. Madeline Frank
Madeline Frank, Ph.D. business owner, teacher, researcher, speaker and concert artist. She writes a monthly newsletter "Madeline's Monthly Article & Musical Tips" and a monthly radio show "Madeline's One Minute Musical Radio Show".
If you need a speaker contact Madeline at mfrankviola@gmail.com
Article Source: http://EzineArticles.com/?expert=Madeline_Frank
Friday, August 27, 2010
How to Keep That Happy Feeling All the Time
By Madeline Frank
Do you remember how happy you were on your very first day of vacation? Do you remember the excitement of your first day of your new job? Do you remember the day you graduated high school or college and how happy you were? How do you keep that positive happy feeling inside of you when everything is going wrong? How do you keep the stress at bay?
My most favorite vacation was going to Hatteras, North Carolina with my parents,brothers, sister, sister-in-law and my husband. We stayed at a lovely 5 bedroom house with 5 bathrooms, large living room, dining room. den, with a huge kitchen over looking the ocean with a barbecue unit out back. The house was well maintained with decks all over the back of the house to sit and enjoy the beautiful scenery to relax and unwind by.
To me it was a small slice of paradise. We enjoyed being together, swimming, fishing, watching movies on our video and cooking a few meals in the house together. Near the house were several family owned sea food restaurants where we enjoyed the fresh fish of the day. Also near by were several gift shops to buy clothes and gifts.
We watched beautiful sunsets together and walked along the beach feeling the sand under our feet, the cool breeze in our hair, looking at the beautiful water and seeing the living sea weed, corral, and fiddler crabs all around us.
It was a wonderful four days with my family that I will treasure forever.
What 3 things can you do to keep your happy feeling all the time?
1) Write down your list of favorite memories on a piece of paper and place it where you can see it every day.
2) Take a few minutes to visualize one of your favorite memories when everything is going wrong.
3) Remember to breathe so you can calm yourself down and think clearly once again.
Thinking about treasured happy memories brings us back to thinking clearly. Happiness always brings about clear focused thinking.
Madeline Frank, Ph.D. business owner, teacher, researcher, speaker and concert artist. She writes a monthly newsletter "Madeline's Monthly Article & Musical Tips" and a monthly radio show "Madeline's One Minute Musical Radio Show".
If you need a speaker contact Madeline at mfrankviola@gmail.com.
Article Source: http://EzineArticles.com/?expert=Madeline_Frank
Do you remember how happy you were on your very first day of vacation? Do you remember the excitement of your first day of your new job? Do you remember the day you graduated high school or college and how happy you were? How do you keep that positive happy feeling inside of you when everything is going wrong? How do you keep the stress at bay?
My most favorite vacation was going to Hatteras, North Carolina with my parents,brothers, sister, sister-in-law and my husband. We stayed at a lovely 5 bedroom house with 5 bathrooms, large living room, dining room. den, with a huge kitchen over looking the ocean with a barbecue unit out back. The house was well maintained with decks all over the back of the house to sit and enjoy the beautiful scenery to relax and unwind by.
To me it was a small slice of paradise. We enjoyed being together, swimming, fishing, watching movies on our video and cooking a few meals in the house together. Near the house were several family owned sea food restaurants where we enjoyed the fresh fish of the day. Also near by were several gift shops to buy clothes and gifts.
We watched beautiful sunsets together and walked along the beach feeling the sand under our feet, the cool breeze in our hair, looking at the beautiful water and seeing the living sea weed, corral, and fiddler crabs all around us.
It was a wonderful four days with my family that I will treasure forever.
What 3 things can you do to keep your happy feeling all the time?
1) Write down your list of favorite memories on a piece of paper and place it where you can see it every day.
2) Take a few minutes to visualize one of your favorite memories when everything is going wrong.
3) Remember to breathe so you can calm yourself down and think clearly once again.
Thinking about treasured happy memories brings us back to thinking clearly. Happiness always brings about clear focused thinking.
Madeline Frank, Ph.D. business owner, teacher, researcher, speaker and concert artist. She writes a monthly newsletter "Madeline's Monthly Article & Musical Tips" and a monthly radio show "Madeline's One Minute Musical Radio Show".
If you need a speaker contact Madeline at mfrankviola@gmail.com.
Article Source: http://EzineArticles.com/?expert=Madeline_Frank
Thursday, July 8, 2010
Is Simple Courtesy Dead?
By Madeline Frank
When do you say thank you? Have you ever given a gift to a relative, friend, teacher, or business associate and not received a thank you for it? How do you know the gift has been received?
Your parents gave you the gift of life and the gift of an education. Have you thanked them for their efforts? How have you thanked a favorite teacher who changed your life for the better by helping you find your future career? How have you rewarded them for their gift to you? Did you ever have an interview and send the prospective employer a note thanking them for the interview?
As a young child my mother, Romayne Leader Frank, always had each of us, her 4 children, write thank you notes for the gifts we received. It did not matter if we liked the gift or not, it was important for us to acknowledge receiving the gift. Throughout my life I have always written thank you notes, called to thank the gift giver for their gift and in many cases given a gift in return.
We have all been helped on our journey in life by our parents, our teachers, our families, our friends and our business associates.
Remember the following three things when you are given a gift:
1) If someone sends you a gift by mail, hands you a gift, or gives you the gift of helping you in some way be polite and let them know immediately that you received their gift by sending a thank you note. It only takes a few minutes and means so much to the sender of the gift. The cost for shipping is very expensive and the gift giver has gone to a lot of effort to send you this gift.
2) If you cannot take a few minutes to write a thank you note at least call them and tell them you received their gift, text them a note back, fax them or e-mail them a note of thanks for giving you the gift.
3) Remember sending a thank you note might be a secret test of whether you receive the job or not. It is always good to do the right thing and send a thank you note. It might be the last thing the gift giver remembers.
Over the years I have been grateful to the teachers who have believed in my abilities, encouraged me and guided me to success. I always like to repay my debts back whether its my mortgage on my house or the debt I owe my parents, relatives, teacher, friends, or business associates. I enjoy giving them gifts and as my father, Dr. Robert J. Frank, always said, "It is better to give gifts than receive them".
Remember "Courtesy is Not Dead" send a thank you note!
Madeline Frank, Ph.D. is an Amazon.com Best Selling Author, sought after speaker,
business owner, teacher, and concert artist. She helps businesses and organizations "Tune Up their Businesses". Her innovative observations show you the blue prints necessary to improve and keep your businesses successful. For more information about booking Dr. Madeline Frank for your next event email her at mfrankviola@gmail.com or
Visit http://madelinefrank.com/.
Madeline Frank - EzineArticles.com Expert Author
When do you say thank you? Have you ever given a gift to a relative, friend, teacher, or business associate and not received a thank you for it? How do you know the gift has been received?
Your parents gave you the gift of life and the gift of an education. Have you thanked them for their efforts? How have you thanked a favorite teacher who changed your life for the better by helping you find your future career? How have you rewarded them for their gift to you? Did you ever have an interview and send the prospective employer a note thanking them for the interview?
As a young child my mother, Romayne Leader Frank, always had each of us, her 4 children, write thank you notes for the gifts we received. It did not matter if we liked the gift or not, it was important for us to acknowledge receiving the gift. Throughout my life I have always written thank you notes, called to thank the gift giver for their gift and in many cases given a gift in return.
We have all been helped on our journey in life by our parents, our teachers, our families, our friends and our business associates.
Remember the following three things when you are given a gift:
1) If someone sends you a gift by mail, hands you a gift, or gives you the gift of helping you in some way be polite and let them know immediately that you received their gift by sending a thank you note. It only takes a few minutes and means so much to the sender of the gift. The cost for shipping is very expensive and the gift giver has gone to a lot of effort to send you this gift.
2) If you cannot take a few minutes to write a thank you note at least call them and tell them you received their gift, text them a note back, fax them or e-mail them a note of thanks for giving you the gift.
3) Remember sending a thank you note might be a secret test of whether you receive the job or not. It is always good to do the right thing and send a thank you note. It might be the last thing the gift giver remembers.
Over the years I have been grateful to the teachers who have believed in my abilities, encouraged me and guided me to success. I always like to repay my debts back whether its my mortgage on my house or the debt I owe my parents, relatives, teacher, friends, or business associates. I enjoy giving them gifts and as my father, Dr. Robert J. Frank, always said, "It is better to give gifts than receive them".
Remember "Courtesy is Not Dead" send a thank you note!
Madeline Frank, Ph.D. is an Amazon.com Best Selling Author, sought after speaker,
business owner, teacher, and concert artist. She helps businesses and organizations "Tune Up their Businesses". Her innovative observations show you the blue prints necessary to improve and keep your businesses successful. For more information about booking Dr. Madeline Frank for your next event email her at mfrankviola@gmail.com or
Visit http://madelinefrank.com/.
Madeline Frank - EzineArticles.com Expert Author
Monday, June 21, 2010
Customer Service at Its Very Worst
By Madeline Frank
We have exactly one hour to eat lunch at our Company. How long does it take for a restaurant to make a sandwich?
We went to a restaurant for lunch at 12:35pm this week. The restaurant was almost empty of patrons. We were led to a table and the waiter took our order for drinks, a cup of soup and sandwiches. The drinks were brought a few minutes later with a cup of soup for my husband. We were still waiting for the sandwiches at 1:15pm. I found a waiter and told him we needed to leave in a few minutes to go back to work. I asked him to bring our order and wrap it up to go. Nothing happened!
After 5 minutes we went to the manager and said we needed the food and the bill as we had to leave to get back to work. Still nothing happened! A third time we told them we must leave now!
At that point we left to go back to work. We agreed to never, never go back to that restaurant.
What are the three secrets your employees need to know to develop "Excellent Customer Service" in your restaurant or business?
1) Your employees should always smile, be polite and helpful to their customers. A customer should feel like an honored guest in your restaurant or business.
2) Waiters, waitresses, and sales personnel should serve their customers in a reliable and timely manner.
3) Employees, waiters or waitresses should be attentive and bring customers orders promptly.
What should your employees not do in your business?
1) Your employees should never ignore their customers.
2) Your employees should never disappear and force your customers to search for them to ask for their orders.
3) Employees in restaurants or stores should not forget to deliver customers orders.
Your customers are your best advertisers and if you do not do right by them, they will tell everyone they know about the disastrous experience they had at your restaurant or store. All customers wish to be treated fairly, honestly, and in a timely polite manner. If our customers do not like our service they will not want to do business with us ever again.
Remember we are there to serve our customers.
Madeline Frank, Ph.D. is an Amazon.com Best Selling Author, sought after speaker, business owner, and concert artist. She helps businesses and organizations "Tune Up their Businesses". Her innovative observations show you the blue prints necessary to improve and keep your businesses successful.
For more information on booking Dr. Madeline Frank to speak at your next event email her at mfrankviola@gmail.com
or visit http://madelinefrank.com/.
Article Source: http://EzineArticles.com/?expert=Madeline_Frank
We have exactly one hour to eat lunch at our Company. How long does it take for a restaurant to make a sandwich?
We went to a restaurant for lunch at 12:35pm this week. The restaurant was almost empty of patrons. We were led to a table and the waiter took our order for drinks, a cup of soup and sandwiches. The drinks were brought a few minutes later with a cup of soup for my husband. We were still waiting for the sandwiches at 1:15pm. I found a waiter and told him we needed to leave in a few minutes to go back to work. I asked him to bring our order and wrap it up to go. Nothing happened!
After 5 minutes we went to the manager and said we needed the food and the bill as we had to leave to get back to work. Still nothing happened! A third time we told them we must leave now!
At that point we left to go back to work. We agreed to never, never go back to that restaurant.
What are the three secrets your employees need to know to develop "Excellent Customer Service" in your restaurant or business?
1) Your employees should always smile, be polite and helpful to their customers. A customer should feel like an honored guest in your restaurant or business.
2) Waiters, waitresses, and sales personnel should serve their customers in a reliable and timely manner.
3) Employees, waiters or waitresses should be attentive and bring customers orders promptly.
What should your employees not do in your business?
1) Your employees should never ignore their customers.
2) Your employees should never disappear and force your customers to search for them to ask for their orders.
3) Employees in restaurants or stores should not forget to deliver customers orders.
Your customers are your best advertisers and if you do not do right by them, they will tell everyone they know about the disastrous experience they had at your restaurant or store. All customers wish to be treated fairly, honestly, and in a timely polite manner. If our customers do not like our service they will not want to do business with us ever again.
Remember we are there to serve our customers.
Madeline Frank, Ph.D. is an Amazon.com Best Selling Author, sought after speaker, business owner, and concert artist. She helps businesses and organizations "Tune Up their Businesses". Her innovative observations show you the blue prints necessary to improve and keep your businesses successful.
For more information on booking Dr. Madeline Frank to speak at your next event email her at mfrankviola@gmail.com
or visit http://madelinefrank.com/.
Article Source: http://EzineArticles.com/?expert=Madeline_Frank
Thursday, May 27, 2010
Treat Your Customer Right
By Madeline Frank
My parents planned a family vacation at the beach 6 months in advance. The day had finally arrived. My younger brother and sister traveled with our parents, my older brother and his wife traveled together and my new husband and I followed in the next car. We drove caravan style from our homes to the hotel in four and half hours. We all checked into our rooms and several of us ran to sit by the beach but several of us stayed in our rooms.
We had been in our hotel rooms for an hour when the toilets backed up. Plungers did not work this was a major problem.We went over to the managers office and told them what happened. They sent someone to look over the problem and after trying to fix it they said it was major plumbing problem.
The head manager made a few calls to find us another place to stay for our entire family. When no other hotels were available he put our family in a house they owned by the ocean. The house was a dream come true where our whole family could unwind and enjoy themselves. The house was right on the ocean with five bedrooms, a large kitchen, several full bathrooms, a living room, dining room, and a large den beautifully furnished.
Several wonderful restaurants and shops were available 20 minutes by car. We felt as if we were on our own island on the beach. We had a wonderful week together at the beach.
This is how a hotel, complex, or apartment should be managed. If something brakes down at your hotel, complex, apartment building, office building, or restaurant have the problem fixed immediately. Do not wait till tomorrow!
What are the 3 secrets of treating your customers right?
1) When your customers enter your business your employees need to smile, be respectful, be polite, be helpful, be knowledgeable, be well groomed, dress appropriately and make a good first impression so your customers want to continue being your customers.
2) Your employees should speak to customers and their family members in a reliable and timely manner.
3) When the toilet, plumbing or something else brakes down in your business have it repaired immediately.
Remember leaking pipes only get worse and can destroy your reputation, your business, and your building! Remember we are there to serve our customers. Get it right the first time!
Madeline Frank, Ph.D. is an Amazon.com Best Selling Author, sought after speaker, business owner, and concert artist. She helps businesses and organizations "Tune Up their Businesses". Her innovative observations show you the blue prints necessary to improve and keep your business successful. For more information about booking Dr. Madeline Frank for your next event email her at mfrankviola@gmail.com or visit http://madelinefrank.com/.
Article Source: http://EzineArticles.com/?expert=Madeline_Frank
My parents planned a family vacation at the beach 6 months in advance. The day had finally arrived. My younger brother and sister traveled with our parents, my older brother and his wife traveled together and my new husband and I followed in the next car. We drove caravan style from our homes to the hotel in four and half hours. We all checked into our rooms and several of us ran to sit by the beach but several of us stayed in our rooms.
We had been in our hotel rooms for an hour when the toilets backed up. Plungers did not work this was a major problem.We went over to the managers office and told them what happened. They sent someone to look over the problem and after trying to fix it they said it was major plumbing problem.
The head manager made a few calls to find us another place to stay for our entire family. When no other hotels were available he put our family in a house they owned by the ocean. The house was a dream come true where our whole family could unwind and enjoy themselves. The house was right on the ocean with five bedrooms, a large kitchen, several full bathrooms, a living room, dining room, and a large den beautifully furnished.
Several wonderful restaurants and shops were available 20 minutes by car. We felt as if we were on our own island on the beach. We had a wonderful week together at the beach.
This is how a hotel, complex, or apartment should be managed. If something brakes down at your hotel, complex, apartment building, office building, or restaurant have the problem fixed immediately. Do not wait till tomorrow!
What are the 3 secrets of treating your customers right?
1) When your customers enter your business your employees need to smile, be respectful, be polite, be helpful, be knowledgeable, be well groomed, dress appropriately and make a good first impression so your customers want to continue being your customers.
2) Your employees should speak to customers and their family members in a reliable and timely manner.
3) When the toilet, plumbing or something else brakes down in your business have it repaired immediately.
Remember leaking pipes only get worse and can destroy your reputation, your business, and your building! Remember we are there to serve our customers. Get it right the first time!
Madeline Frank, Ph.D. is an Amazon.com Best Selling Author, sought after speaker, business owner, and concert artist. She helps businesses and organizations "Tune Up their Businesses". Her innovative observations show you the blue prints necessary to improve and keep your business successful. For more information about booking Dr. Madeline Frank for your next event email her at mfrankviola@gmail.com or visit http://madelinefrank.com/.
Article Source: http://EzineArticles.com/?expert=Madeline_Frank
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About Me
- Madeline
- Madeline Frank, Ph.D. business owner, teacher, researcher, speaker and concert artist. She writes a monthly newsletter "Madeline's Monthly Article & Musical Tips" and a monthly radio show "Madeline's One Minute Musical Radio Show".