My grandfather, Emil Ungerleider was born in 1904 in New York, N.Y. Grandfather's parents were immigrants from Hungary and he and his younger sister were born in New York. Later they moved to Detroit, Michigan where he worked at Ford Motor Company on the assembly line to put himself through the Detroit College of Law. He graduated at the top of his class in 1925 and Americanized his name to Earl D. Leader. He understood about hard work, good character, trustworthiness, and honesty. He established his law practice, Earl D. Leader, Attorney at Law, during the great depression helping small businesses be successful.
My grandfather was also a fine artist, poet, and sculptor and his beautiful works give pleasure to the many people that view his works.
My grandfather, Earl D. Leader was the lawyer who organized Motown Records in Detroit, Michigan by putting in his $1 and doing the paper work for free. He also worked as a lawyer for the composer Hoagie Carmichael. Earl D. Leader also helped many new businesses get started, and ran for local political office in Detroit, Michigan.
My grandfather, Earl D. Leader married my grandmother, Mary Chernick and they had their daughter Romayne,my mother, on May 28, 1929. My grandmother, Mary Chernick Leader worked as a secretary at the Boroughs Corporation, had a women's stock club where she taught other women how to study companies and invest in the stock market with little money to develop a nest egg. She also helped the Braille Society and sang and played the mandolin in a Mandolin Orchestra. She enjoyed reading and doing cross word puzzles and had a remarkable vocabulary which she shared with her daughter,my mother, Romayne.
My grandmother, Mary Chernick Leader was born on the lower east side of New York City to immigrants from Russia. My grandmother Mary's, father was an Iron worker and she had two older brothers born in Russia and a younger brother born in New York City. My great grandparents, the Chernick's from Russia taught their children the value of hard work, honesty, and integrity. They were taught to never give up until the goal was accomplished.
My mother,Romayne's parents, Earl and Mary Leader taught her the value of truth, honesty, hard work, religious faith, and service to others. Her parents discussed local politics and world affairs with her. During my grandfather's successful law practice in Detroit, Michigan he was the lawyer for many businesses and was the lawyer for many cases in the Supreme Court of Michigan helping small businesses. When Earl D. Leader sold his law practice in Detroit, Michigan he was doing the work of five lawyers and his health was in serious jeopardy. He had so many law cases that it was necessary to sell his firm to a group of lawyers. My grandfather, Earl D. Leader was dedicated to serving others.
My mother, Romayne Leader Frank became a lawyer like her father in 1963 and in 1990, my brother; her youngest child became a lawyer. At present the oldest grandson of Romayne Leader Frank, the great grandson of Earl and Mary Leader will be graduating law school next year.
My grandparent, Earl D. Leader and Mary Chernick Leader's, legacy is four generations of lawyers who have character, honor, integrity,, truthfulness, and a true desire to help others. Through these generations of leaders the goal was always the same to help others have a better life. I am also a legacy of my grandparents and parents teachings as I have shared the gifts they have taught me with the next generation. I am a teacher, businesswomen, author, and musician. The legacy that my grandparents, Mary Chernick Leader and Earl D. Leader started will continue with their great grandchildren. Their lives were dedicated to helping others and teaching their excellent example to their child, Romayne Leader Frank and by all the people they helped during their lives. Their legacy will continue on through generations to come.
What are three secrets my Grandparents, Earl D. Leader and Mary Chernick Leader taught about developing a legacy for the future?
1) Be willing to work hard, be trustworthy, honest, and be of good character and remember your name is priceless and protect it and your reputation.
2) Never stop learning and always continue to develop your mind by studying and reading to gain new knowledge every day.
3) Be compassionate and dedicated to serving others.
Dr. Madeline Frank is a speaker, bestselling author, business owner, and award winning teacher. She is an expert on helping businesses and organizations create a world class culture of customer service, leadership and motivation. Many companies and organizations have discovered the magic of Madeline's "Tuning Up Your Business" programs. Many companies and organizations have discovered better communication, reduction of workplace stress, and enhanced customer loyalty as a result of her programs.
If you need a speaker contact Madeline at mfrankviola@gmail.com
Article Source: http://EzineArticles.com/?expert=Madeline_Frank
Sunday, December 19, 2010
Wednesday, November 3, 2010
Women's Leadership Lessons
By Madeline Frank
If you were the new Leader of your country and your country was on the brink of disaster with virtual bankruptcy, rising unemployment, rising inflation, and crippling labor strikes what actions would you take to save your country and what leadership principals would guide you to success? If you starting your new construction and management company on a shoe string budget 40 years ago what leadership principles guided your company to success?
In 1979 Great Britain's economy was bankrupt and the newly elected Prime Minister, Margaret Thatcher immediately set to work privatizing all nationalized industries such as aerospace firms, telephone firms, utilities, the National Freight Company and public housing which was sold to its tenants. She sold all these industries at favorable terms to promote private enterprise. Her aim was to reduce government power and promote the rights of individuals who would be property owners and pay a mortgage on their new properties.
Labor unions were crippling Great Britain with their intimidation and strikes. Prime Minister Thatcher stood firm against the unions bringing the coal industries and the steel industries under control. Employers and their workforce had achieved the proper balance. It was no longer necessary for men to join the unions.
Prime Minister Margaret Thatcher believed in putting her "faith in freedom, free markets, limited government and a strong national defense."
Early Family life and education of Margaret Roberts
Margaret Hilda Roberts was born in Grantham, England to Alfred and Beatrice Roberts on Oct.13, 1925. As a child, Margaret Roberts learned about the business of balancing budgets in her parent's, the Roberts grocery store in Grantham. Her family lived above the store and she and her older sister were raised to be truthful, to attend church, to help others and do charitable work in their close community. Margaret's father, Alfred Roberts talked daily about Conservative politics in their home. In Grantham he was a councilor in local politics.
Prime Minister Margaret Thatcher was Prime Minister for 3 terms, 11 and a half years. When she became Prime Minister her country was on the brink of financial disaster and with problems of law and order. Prime Minister Margaret Thatcher said at the time "Unless we change our ways and our direction, our greatness as a nation will soon be a footnote in the history books, a distant memory of an offshore island, lost in the mist of time like Camelot, remembered kindly for its noble past."
When she left office in 1990 her legacy was a sound economy with a society that was confident about its future.
Leadership Principals: As a leader she believed in working with experts who shared her vision, her plan of action with a shared goal of repairing Great Britain's economy. Prime Minister Margaret Thatcher was nicknamed the "Iron Lady" by the Soviets " for the tough line she took against them". As a leader she had strength, determination, honesty, integrity, and the courage of her convictions with a passionate belief in the right way to get her country back on track once again.
Romayne Leader Frank, my mother, began her successful construction and management business from the ground up over 40 years ago on a shoe string budget. She began her Construction and Real Estate Management Company with her husband, my father Robert J Frank, M.D.
Leadership Principals: Romayne Leader Frank began the new company by surrounding herself with experts who knew the building business and real estate markets. She listened to her experts and had a vision, a plan of action for their new company. My mother had a gift for looking at land and seeing its potential. She had the courage of her convictions, honor, integrity, and morality that included a code of ethics and a clear and decisive passionate belief in the right way to conduct her business.
My mother, Romayne Leader Frank, said "In the building business you want to use a licensed building contractor, who is experienced with references, insured, has workmen's compensation, and is also bonded for time and money." This means the job is to be completed for an established amount of money and to be completed by a certain date. In building you want a turnkey job, all inclusive from a knowledgeable and
licensed contractor.
Their legacy: My mother and father, Romayne Leader Frank and Robert J. Frank, M.D. constructed dozens of buildings from Oyster Point to J. Clyde Morris Boulevard, in Newport News, Virginia and in Hampton, Virginia, James City County, in Williamsburg, Virginia, and the Isle of Wight, VA. Bringing new businesses to the Cities where they constructed new buildings. They also brought many new jobs and more taxes into these Cities.
Family life and education of Romayne Leader Frank
Romayne Leader was born in Detroit, Michigan to Earl David Leader and Mary Chernick Leader on May 28, 1929. Romayne's father, Earl D. Leader worked at the Ford Automobile Company assembling automobiles to put himself through law school. Once he had finishes law school he represented many businesses and ran for local political office. Romayne's mother, Mary Chernick Leader worked as a secretary at the Boroughs Corporation, had a women's stock club where she taught other women how to study companies and invest in the stock market with little money to develop a nest egg, and helped the Braille Society. Romayne's parents taught her the value of truth, honesty, hard work, religious faith and service to others. Her parents discussed the local politics with her and taught her about business and finance.
Prime Minister Margaret Thatcher and Business women, Romayne Leader Frank were chartering new territory in male dominated areas of government and business. Both went to law school after being married at a time when women did not go to law school or work outside the home when they had young children. Both understood the value of a law education in society to help serve others. They had the courage of their convictions as leaders to never give up regardless of the obstacles. With character, honor, integrity, and hard work they accomplished their goals to serve others. As women leaders they left a legacy for their countries and their children and grandchildren of economic growth and prosperity and the right and honorable way to conduct business.
What are the five things you can do to be a world class leader like Prime Minister Margaret Thatcher and business woman, Romayne Leader Frank?
1) Be a leader who has the courage of their convictions, the honor, integrity, and morality that includes a code of ethics and a clear and decisive passionate belief in the right way to conduct business or run your country.
2) As the leader of your country, organization or business surrounds yourself with a "Brain Trust", competent people who know your business and markets, are of like mind, and have a strong firm intellectual capacity to help you accomplish your goals.
3) Go around the table and listen to your experts carefully. Then make informed decisions.
4) Once the Leader of the country, business, or organization CEO knows all the problems to be faced and has studied them from every angle, the Leader needs to have a vision, a plan of action with the goal to be accomplished. Leaders need to have a strong belief in service to others.
5) In the building business you want to use a building contractor, who is experienced with references, licensed, insured, has workmen's compensation, and is also bonded for time and money. This means the job is to be completed for an established amount of money and to be completed by a certain date. In building you want a turnkey job, all inclusive from a knowledgeable contractor. Remember the idea is to keep costs down with excellent workmanship from a licensed, insured contractor with a turnkey job and no change orders permitted.
By Dr. Madeline Frank
Madeline Frank, Ph.D. business owner, teacher, researcher, speaker and concert artist. She writes a monthly newsletter "Madeline's Monthly Article & Musical Tips" and a monthly radio show "Madeline's One Minute Musical Radio Show".
If you need a speaker contact Madeline at mfrankviola@gmail.com
Article Source: http://EzineArticles.com/?expert=Madeline_Frank
If you were the new Leader of your country and your country was on the brink of disaster with virtual bankruptcy, rising unemployment, rising inflation, and crippling labor strikes what actions would you take to save your country and what leadership principals would guide you to success? If you starting your new construction and management company on a shoe string budget 40 years ago what leadership principles guided your company to success?
In 1979 Great Britain's economy was bankrupt and the newly elected Prime Minister, Margaret Thatcher immediately set to work privatizing all nationalized industries such as aerospace firms, telephone firms, utilities, the National Freight Company and public housing which was sold to its tenants. She sold all these industries at favorable terms to promote private enterprise. Her aim was to reduce government power and promote the rights of individuals who would be property owners and pay a mortgage on their new properties.
Labor unions were crippling Great Britain with their intimidation and strikes. Prime Minister Thatcher stood firm against the unions bringing the coal industries and the steel industries under control. Employers and their workforce had achieved the proper balance. It was no longer necessary for men to join the unions.
Prime Minister Margaret Thatcher believed in putting her "faith in freedom, free markets, limited government and a strong national defense."
Early Family life and education of Margaret Roberts
Margaret Hilda Roberts was born in Grantham, England to Alfred and Beatrice Roberts on Oct.13, 1925. As a child, Margaret Roberts learned about the business of balancing budgets in her parent's, the Roberts grocery store in Grantham. Her family lived above the store and she and her older sister were raised to be truthful, to attend church, to help others and do charitable work in their close community. Margaret's father, Alfred Roberts talked daily about Conservative politics in their home. In Grantham he was a councilor in local politics.
Prime Minister Margaret Thatcher was Prime Minister for 3 terms, 11 and a half years. When she became Prime Minister her country was on the brink of financial disaster and with problems of law and order. Prime Minister Margaret Thatcher said at the time "Unless we change our ways and our direction, our greatness as a nation will soon be a footnote in the history books, a distant memory of an offshore island, lost in the mist of time like Camelot, remembered kindly for its noble past."
When she left office in 1990 her legacy was a sound economy with a society that was confident about its future.
Leadership Principals: As a leader she believed in working with experts who shared her vision, her plan of action with a shared goal of repairing Great Britain's economy. Prime Minister Margaret Thatcher was nicknamed the "Iron Lady" by the Soviets " for the tough line she took against them". As a leader she had strength, determination, honesty, integrity, and the courage of her convictions with a passionate belief in the right way to get her country back on track once again.
Romayne Leader Frank, my mother, began her successful construction and management business from the ground up over 40 years ago on a shoe string budget. She began her Construction and Real Estate Management Company with her husband, my father Robert J Frank, M.D.
Leadership Principals: Romayne Leader Frank began the new company by surrounding herself with experts who knew the building business and real estate markets. She listened to her experts and had a vision, a plan of action for their new company. My mother had a gift for looking at land and seeing its potential. She had the courage of her convictions, honor, integrity, and morality that included a code of ethics and a clear and decisive passionate belief in the right way to conduct her business.
My mother, Romayne Leader Frank, said "In the building business you want to use a licensed building contractor, who is experienced with references, insured, has workmen's compensation, and is also bonded for time and money." This means the job is to be completed for an established amount of money and to be completed by a certain date. In building you want a turnkey job, all inclusive from a knowledgeable and
licensed contractor.
Their legacy: My mother and father, Romayne Leader Frank and Robert J. Frank, M.D. constructed dozens of buildings from Oyster Point to J. Clyde Morris Boulevard, in Newport News, Virginia and in Hampton, Virginia, James City County, in Williamsburg, Virginia, and the Isle of Wight, VA. Bringing new businesses to the Cities where they constructed new buildings. They also brought many new jobs and more taxes into these Cities.
Family life and education of Romayne Leader Frank
Romayne Leader was born in Detroit, Michigan to Earl David Leader and Mary Chernick Leader on May 28, 1929. Romayne's father, Earl D. Leader worked at the Ford Automobile Company assembling automobiles to put himself through law school. Once he had finishes law school he represented many businesses and ran for local political office. Romayne's mother, Mary Chernick Leader worked as a secretary at the Boroughs Corporation, had a women's stock club where she taught other women how to study companies and invest in the stock market with little money to develop a nest egg, and helped the Braille Society. Romayne's parents taught her the value of truth, honesty, hard work, religious faith and service to others. Her parents discussed the local politics with her and taught her about business and finance.
Prime Minister Margaret Thatcher and Business women, Romayne Leader Frank were chartering new territory in male dominated areas of government and business. Both went to law school after being married at a time when women did not go to law school or work outside the home when they had young children. Both understood the value of a law education in society to help serve others. They had the courage of their convictions as leaders to never give up regardless of the obstacles. With character, honor, integrity, and hard work they accomplished their goals to serve others. As women leaders they left a legacy for their countries and their children and grandchildren of economic growth and prosperity and the right and honorable way to conduct business.
What are the five things you can do to be a world class leader like Prime Minister Margaret Thatcher and business woman, Romayne Leader Frank?
1) Be a leader who has the courage of their convictions, the honor, integrity, and morality that includes a code of ethics and a clear and decisive passionate belief in the right way to conduct business or run your country.
2) As the leader of your country, organization or business surrounds yourself with a "Brain Trust", competent people who know your business and markets, are of like mind, and have a strong firm intellectual capacity to help you accomplish your goals.
3) Go around the table and listen to your experts carefully. Then make informed decisions.
4) Once the Leader of the country, business, or organization CEO knows all the problems to be faced and has studied them from every angle, the Leader needs to have a vision, a plan of action with the goal to be accomplished. Leaders need to have a strong belief in service to others.
5) In the building business you want to use a building contractor, who is experienced with references, licensed, insured, has workmen's compensation, and is also bonded for time and money. This means the job is to be completed for an established amount of money and to be completed by a certain date. In building you want a turnkey job, all inclusive from a knowledgeable contractor. Remember the idea is to keep costs down with excellent workmanship from a licensed, insured contractor with a turnkey job and no change orders permitted.
By Dr. Madeline Frank
Madeline Frank, Ph.D. business owner, teacher, researcher, speaker and concert artist. She writes a monthly newsletter "Madeline's Monthly Article & Musical Tips" and a monthly radio show "Madeline's One Minute Musical Radio Show".
If you need a speaker contact Madeline at mfrankviola@gmail.com
Article Source: http://EzineArticles.com/?expert=Madeline_Frank
Friday, August 27, 2010
How to Keep That Happy Feeling All the Time
By Madeline Frank
Do you remember how happy you were on your very first day of vacation? Do you remember the excitement of your first day of your new job? Do you remember the day you graduated high school or college and how happy you were? How do you keep that positive happy feeling inside of you when everything is going wrong? How do you keep the stress at bay?
My most favorite vacation was going to Hatteras, North Carolina with my parents,brothers, sister, sister-in-law and my husband. We stayed at a lovely 5 bedroom house with 5 bathrooms, large living room, dining room. den, with a huge kitchen over looking the ocean with a barbecue unit out back. The house was well maintained with decks all over the back of the house to sit and enjoy the beautiful scenery to relax and unwind by.
To me it was a small slice of paradise. We enjoyed being together, swimming, fishing, watching movies on our video and cooking a few meals in the house together. Near the house were several family owned sea food restaurants where we enjoyed the fresh fish of the day. Also near by were several gift shops to buy clothes and gifts.
We watched beautiful sunsets together and walked along the beach feeling the sand under our feet, the cool breeze in our hair, looking at the beautiful water and seeing the living sea weed, corral, and fiddler crabs all around us.
It was a wonderful four days with my family that I will treasure forever.
What 3 things can you do to keep your happy feeling all the time?
1) Write down your list of favorite memories on a piece of paper and place it where you can see it every day.
2) Take a few minutes to visualize one of your favorite memories when everything is going wrong.
3) Remember to breathe so you can calm yourself down and think clearly once again.
Thinking about treasured happy memories brings us back to thinking clearly. Happiness always brings about clear focused thinking.
Madeline Frank, Ph.D. business owner, teacher, researcher, speaker and concert artist. She writes a monthly newsletter "Madeline's Monthly Article & Musical Tips" and a monthly radio show "Madeline's One Minute Musical Radio Show".
If you need a speaker contact Madeline at mfrankviola@gmail.com.
Article Source: http://EzineArticles.com/?expert=Madeline_Frank
Do you remember how happy you were on your very first day of vacation? Do you remember the excitement of your first day of your new job? Do you remember the day you graduated high school or college and how happy you were? How do you keep that positive happy feeling inside of you when everything is going wrong? How do you keep the stress at bay?
My most favorite vacation was going to Hatteras, North Carolina with my parents,brothers, sister, sister-in-law and my husband. We stayed at a lovely 5 bedroom house with 5 bathrooms, large living room, dining room. den, with a huge kitchen over looking the ocean with a barbecue unit out back. The house was well maintained with decks all over the back of the house to sit and enjoy the beautiful scenery to relax and unwind by.
To me it was a small slice of paradise. We enjoyed being together, swimming, fishing, watching movies on our video and cooking a few meals in the house together. Near the house were several family owned sea food restaurants where we enjoyed the fresh fish of the day. Also near by were several gift shops to buy clothes and gifts.
We watched beautiful sunsets together and walked along the beach feeling the sand under our feet, the cool breeze in our hair, looking at the beautiful water and seeing the living sea weed, corral, and fiddler crabs all around us.
It was a wonderful four days with my family that I will treasure forever.
What 3 things can you do to keep your happy feeling all the time?
1) Write down your list of favorite memories on a piece of paper and place it where you can see it every day.
2) Take a few minutes to visualize one of your favorite memories when everything is going wrong.
3) Remember to breathe so you can calm yourself down and think clearly once again.
Thinking about treasured happy memories brings us back to thinking clearly. Happiness always brings about clear focused thinking.
Madeline Frank, Ph.D. business owner, teacher, researcher, speaker and concert artist. She writes a monthly newsletter "Madeline's Monthly Article & Musical Tips" and a monthly radio show "Madeline's One Minute Musical Radio Show".
If you need a speaker contact Madeline at mfrankviola@gmail.com.
Article Source: http://EzineArticles.com/?expert=Madeline_Frank
Thursday, July 8, 2010
Is Simple Courtesy Dead?
By Madeline Frank
When do you say thank you? Have you ever given a gift to a relative, friend, teacher, or business associate and not received a thank you for it? How do you know the gift has been received?
Your parents gave you the gift of life and the gift of an education. Have you thanked them for their efforts? How have you thanked a favorite teacher who changed your life for the better by helping you find your future career? How have you rewarded them for their gift to you? Did you ever have an interview and send the prospective employer a note thanking them for the interview?
As a young child my mother, Romayne Leader Frank, always had each of us, her 4 children, write thank you notes for the gifts we received. It did not matter if we liked the gift or not, it was important for us to acknowledge receiving the gift. Throughout my life I have always written thank you notes, called to thank the gift giver for their gift and in many cases given a gift in return.
We have all been helped on our journey in life by our parents, our teachers, our families, our friends and our business associates.
Remember the following three things when you are given a gift:
1) If someone sends you a gift by mail, hands you a gift, or gives you the gift of helping you in some way be polite and let them know immediately that you received their gift by sending a thank you note. It only takes a few minutes and means so much to the sender of the gift. The cost for shipping is very expensive and the gift giver has gone to a lot of effort to send you this gift.
2) If you cannot take a few minutes to write a thank you note at least call them and tell them you received their gift, text them a note back, fax them or e-mail them a note of thanks for giving you the gift.
3) Remember sending a thank you note might be a secret test of whether you receive the job or not. It is always good to do the right thing and send a thank you note. It might be the last thing the gift giver remembers.
Over the years I have been grateful to the teachers who have believed in my abilities, encouraged me and guided me to success. I always like to repay my debts back whether its my mortgage on my house or the debt I owe my parents, relatives, teacher, friends, or business associates. I enjoy giving them gifts and as my father, Dr. Robert J. Frank, always said, "It is better to give gifts than receive them".
Remember "Courtesy is Not Dead" send a thank you note!
Madeline Frank, Ph.D. is an Amazon.com Best Selling Author, sought after speaker,
business owner, teacher, and concert artist. She helps businesses and organizations "Tune Up their Businesses". Her innovative observations show you the blue prints necessary to improve and keep your businesses successful. For more information about booking Dr. Madeline Frank for your next event email her at mfrankviola@gmail.com or
Visit http://madelinefrank.com/.
Madeline Frank - EzineArticles.com Expert Author
When do you say thank you? Have you ever given a gift to a relative, friend, teacher, or business associate and not received a thank you for it? How do you know the gift has been received?
Your parents gave you the gift of life and the gift of an education. Have you thanked them for their efforts? How have you thanked a favorite teacher who changed your life for the better by helping you find your future career? How have you rewarded them for their gift to you? Did you ever have an interview and send the prospective employer a note thanking them for the interview?
As a young child my mother, Romayne Leader Frank, always had each of us, her 4 children, write thank you notes for the gifts we received. It did not matter if we liked the gift or not, it was important for us to acknowledge receiving the gift. Throughout my life I have always written thank you notes, called to thank the gift giver for their gift and in many cases given a gift in return.
We have all been helped on our journey in life by our parents, our teachers, our families, our friends and our business associates.
Remember the following three things when you are given a gift:
1) If someone sends you a gift by mail, hands you a gift, or gives you the gift of helping you in some way be polite and let them know immediately that you received their gift by sending a thank you note. It only takes a few minutes and means so much to the sender of the gift. The cost for shipping is very expensive and the gift giver has gone to a lot of effort to send you this gift.
2) If you cannot take a few minutes to write a thank you note at least call them and tell them you received their gift, text them a note back, fax them or e-mail them a note of thanks for giving you the gift.
3) Remember sending a thank you note might be a secret test of whether you receive the job or not. It is always good to do the right thing and send a thank you note. It might be the last thing the gift giver remembers.
Over the years I have been grateful to the teachers who have believed in my abilities, encouraged me and guided me to success. I always like to repay my debts back whether its my mortgage on my house or the debt I owe my parents, relatives, teacher, friends, or business associates. I enjoy giving them gifts and as my father, Dr. Robert J. Frank, always said, "It is better to give gifts than receive them".
Remember "Courtesy is Not Dead" send a thank you note!
Madeline Frank, Ph.D. is an Amazon.com Best Selling Author, sought after speaker,
business owner, teacher, and concert artist. She helps businesses and organizations "Tune Up their Businesses". Her innovative observations show you the blue prints necessary to improve and keep your businesses successful. For more information about booking Dr. Madeline Frank for your next event email her at mfrankviola@gmail.com or
Visit http://madelinefrank.com/.
Madeline Frank - EzineArticles.com Expert Author
Monday, June 21, 2010
Customer Service at Its Very Worst
By Madeline Frank
We have exactly one hour to eat lunch at our Company. How long does it take for a restaurant to make a sandwich?
We went to a restaurant for lunch at 12:35pm this week. The restaurant was almost empty of patrons. We were led to a table and the waiter took our order for drinks, a cup of soup and sandwiches. The drinks were brought a few minutes later with a cup of soup for my husband. We were still waiting for the sandwiches at 1:15pm. I found a waiter and told him we needed to leave in a few minutes to go back to work. I asked him to bring our order and wrap it up to go. Nothing happened!
After 5 minutes we went to the manager and said we needed the food and the bill as we had to leave to get back to work. Still nothing happened! A third time we told them we must leave now!
At that point we left to go back to work. We agreed to never, never go back to that restaurant.
What are the three secrets your employees need to know to develop "Excellent Customer Service" in your restaurant or business?
1) Your employees should always smile, be polite and helpful to their customers. A customer should feel like an honored guest in your restaurant or business.
2) Waiters, waitresses, and sales personnel should serve their customers in a reliable and timely manner.
3) Employees, waiters or waitresses should be attentive and bring customers orders promptly.
What should your employees not do in your business?
1) Your employees should never ignore their customers.
2) Your employees should never disappear and force your customers to search for them to ask for their orders.
3) Employees in restaurants or stores should not forget to deliver customers orders.
Your customers are your best advertisers and if you do not do right by them, they will tell everyone they know about the disastrous experience they had at your restaurant or store. All customers wish to be treated fairly, honestly, and in a timely polite manner. If our customers do not like our service they will not want to do business with us ever again.
Remember we are there to serve our customers.
Madeline Frank, Ph.D. is an Amazon.com Best Selling Author, sought after speaker, business owner, and concert artist. She helps businesses and organizations "Tune Up their Businesses". Her innovative observations show you the blue prints necessary to improve and keep your businesses successful.
For more information on booking Dr. Madeline Frank to speak at your next event email her at mfrankviola@gmail.com
or visit http://madelinefrank.com/.
Article Source: http://EzineArticles.com/?expert=Madeline_Frank
We have exactly one hour to eat lunch at our Company. How long does it take for a restaurant to make a sandwich?
We went to a restaurant for lunch at 12:35pm this week. The restaurant was almost empty of patrons. We were led to a table and the waiter took our order for drinks, a cup of soup and sandwiches. The drinks were brought a few minutes later with a cup of soup for my husband. We were still waiting for the sandwiches at 1:15pm. I found a waiter and told him we needed to leave in a few minutes to go back to work. I asked him to bring our order and wrap it up to go. Nothing happened!
After 5 minutes we went to the manager and said we needed the food and the bill as we had to leave to get back to work. Still nothing happened! A third time we told them we must leave now!
At that point we left to go back to work. We agreed to never, never go back to that restaurant.
What are the three secrets your employees need to know to develop "Excellent Customer Service" in your restaurant or business?
1) Your employees should always smile, be polite and helpful to their customers. A customer should feel like an honored guest in your restaurant or business.
2) Waiters, waitresses, and sales personnel should serve their customers in a reliable and timely manner.
3) Employees, waiters or waitresses should be attentive and bring customers orders promptly.
What should your employees not do in your business?
1) Your employees should never ignore their customers.
2) Your employees should never disappear and force your customers to search for them to ask for their orders.
3) Employees in restaurants or stores should not forget to deliver customers orders.
Your customers are your best advertisers and if you do not do right by them, they will tell everyone they know about the disastrous experience they had at your restaurant or store. All customers wish to be treated fairly, honestly, and in a timely polite manner. If our customers do not like our service they will not want to do business with us ever again.
Remember we are there to serve our customers.
Madeline Frank, Ph.D. is an Amazon.com Best Selling Author, sought after speaker, business owner, and concert artist. She helps businesses and organizations "Tune Up their Businesses". Her innovative observations show you the blue prints necessary to improve and keep your businesses successful.
For more information on booking Dr. Madeline Frank to speak at your next event email her at mfrankviola@gmail.com
or visit http://madelinefrank.com/.
Article Source: http://EzineArticles.com/?expert=Madeline_Frank
Thursday, May 27, 2010
Treat Your Customer Right
By Madeline Frank
My parents planned a family vacation at the beach 6 months in advance. The day had finally arrived. My younger brother and sister traveled with our parents, my older brother and his wife traveled together and my new husband and I followed in the next car. We drove caravan style from our homes to the hotel in four and half hours. We all checked into our rooms and several of us ran to sit by the beach but several of us stayed in our rooms.
We had been in our hotel rooms for an hour when the toilets backed up. Plungers did not work this was a major problem.We went over to the managers office and told them what happened. They sent someone to look over the problem and after trying to fix it they said it was major plumbing problem.
The head manager made a few calls to find us another place to stay for our entire family. When no other hotels were available he put our family in a house they owned by the ocean. The house was a dream come true where our whole family could unwind and enjoy themselves. The house was right on the ocean with five bedrooms, a large kitchen, several full bathrooms, a living room, dining room, and a large den beautifully furnished.
Several wonderful restaurants and shops were available 20 minutes by car. We felt as if we were on our own island on the beach. We had a wonderful week together at the beach.
This is how a hotel, complex, or apartment should be managed. If something brakes down at your hotel, complex, apartment building, office building, or restaurant have the problem fixed immediately. Do not wait till tomorrow!
What are the 3 secrets of treating your customers right?
1) When your customers enter your business your employees need to smile, be respectful, be polite, be helpful, be knowledgeable, be well groomed, dress appropriately and make a good first impression so your customers want to continue being your customers.
2) Your employees should speak to customers and their family members in a reliable and timely manner.
3) When the toilet, plumbing or something else brakes down in your business have it repaired immediately.
Remember leaking pipes only get worse and can destroy your reputation, your business, and your building! Remember we are there to serve our customers. Get it right the first time!
Madeline Frank, Ph.D. is an Amazon.com Best Selling Author, sought after speaker, business owner, and concert artist. She helps businesses and organizations "Tune Up their Businesses". Her innovative observations show you the blue prints necessary to improve and keep your business successful. For more information about booking Dr. Madeline Frank for your next event email her at mfrankviola@gmail.com or visit http://madelinefrank.com/.
Article Source: http://EzineArticles.com/?expert=Madeline_Frank
My parents planned a family vacation at the beach 6 months in advance. The day had finally arrived. My younger brother and sister traveled with our parents, my older brother and his wife traveled together and my new husband and I followed in the next car. We drove caravan style from our homes to the hotel in four and half hours. We all checked into our rooms and several of us ran to sit by the beach but several of us stayed in our rooms.
We had been in our hotel rooms for an hour when the toilets backed up. Plungers did not work this was a major problem.We went over to the managers office and told them what happened. They sent someone to look over the problem and after trying to fix it they said it was major plumbing problem.
The head manager made a few calls to find us another place to stay for our entire family. When no other hotels were available he put our family in a house they owned by the ocean. The house was a dream come true where our whole family could unwind and enjoy themselves. The house was right on the ocean with five bedrooms, a large kitchen, several full bathrooms, a living room, dining room, and a large den beautifully furnished.
Several wonderful restaurants and shops were available 20 minutes by car. We felt as if we were on our own island on the beach. We had a wonderful week together at the beach.
This is how a hotel, complex, or apartment should be managed. If something brakes down at your hotel, complex, apartment building, office building, or restaurant have the problem fixed immediately. Do not wait till tomorrow!
What are the 3 secrets of treating your customers right?
1) When your customers enter your business your employees need to smile, be respectful, be polite, be helpful, be knowledgeable, be well groomed, dress appropriately and make a good first impression so your customers want to continue being your customers.
2) Your employees should speak to customers and their family members in a reliable and timely manner.
3) When the toilet, plumbing or something else brakes down in your business have it repaired immediately.
Remember leaking pipes only get worse and can destroy your reputation, your business, and your building! Remember we are there to serve our customers. Get it right the first time!
Madeline Frank, Ph.D. is an Amazon.com Best Selling Author, sought after speaker, business owner, and concert artist. She helps businesses and organizations "Tune Up their Businesses". Her innovative observations show you the blue prints necessary to improve and keep your business successful. For more information about booking Dr. Madeline Frank for your next event email her at mfrankviola@gmail.com or visit http://madelinefrank.com/.
Article Source: http://EzineArticles.com/?expert=Madeline_Frank
Thursday, May 6, 2010
“Do the Right Thing to Keep Your Customers”
by Madeline Frank, Ph.D.
Should you listen to your customers? As a business aren’t we there to serve our customers?
My husband and I recently went to a new restaurant that just opened up near our home. When we entered the new restaurant there were no smiles on the owners or waitresses faces. We were seated and ordered off the menu. No bread was served. My husband ordered the fresh fish of the day. When the food finally arrived, after 30 minutes of waiting for it to cook, the waitress brought someone else’s order of pork chops. My husband looked at it and called the waitress back to find out what happened to his fresh fish dinner.
She said she was sorry, but the other table had already eaten his fresh fish of the day. That was the first and last time we went into that restaurant.
What are the three secrets you need to know to develop "Excellent Customer Service" in your business?
1) Your employees should always smile , be polite and helpful to their customers. A customer should feel like an honored guest in your restaurant or store.
2) Your employees should write down the customer’s orders and repeat it back to them to make sure it is written down correctly.
3) If your employee makes a mistake they should apologize on making the mistake and correct it immediately. The waitress should not try to pass off the wrong meal to a customer.
All customers wish to be treated fairly and honestly in a friendly polite manner. Remember we are there to serve our customers.
Madeline Frank, Ph.D. is an Amazon.com Best Selling Author, sought after speaker, business owner, and concert artist. She helps businesses and organizations "Tune Up their Businesses". Her innovative observations show you the blue prints necessary to improve and keep your businesses successful.
For more information about booking Dr. Madeline Frank for your next event email her at mfrankviola@gmail.com or visit http://madelinefrank.com/.
Should you listen to your customers? As a business aren’t we there to serve our customers?
My husband and I recently went to a new restaurant that just opened up near our home. When we entered the new restaurant there were no smiles on the owners or waitresses faces. We were seated and ordered off the menu. No bread was served. My husband ordered the fresh fish of the day. When the food finally arrived, after 30 minutes of waiting for it to cook, the waitress brought someone else’s order of pork chops. My husband looked at it and called the waitress back to find out what happened to his fresh fish dinner.
She said she was sorry, but the other table had already eaten his fresh fish of the day. That was the first and last time we went into that restaurant.
What are the three secrets you need to know to develop "Excellent Customer Service" in your business?
1) Your employees should always smile , be polite and helpful to their customers. A customer should feel like an honored guest in your restaurant or store.
2) Your employees should write down the customer’s orders and repeat it back to them to make sure it is written down correctly.
3) If your employee makes a mistake they should apologize on making the mistake and correct it immediately. The waitress should not try to pass off the wrong meal to a customer.
All customers wish to be treated fairly and honestly in a friendly polite manner. Remember we are there to serve our customers.
Madeline Frank, Ph.D. is an Amazon.com Best Selling Author, sought after speaker, business owner, and concert artist. She helps businesses and organizations "Tune Up their Businesses". Her innovative observations show you the blue prints necessary to improve and keep your businesses successful.
For more information about booking Dr. Madeline Frank for your next event email her at mfrankviola@gmail.com or visit http://madelinefrank.com/.
Saturday, April 10, 2010
Where's the Customer Service?
By Madeline Frank
If you went into a business and the sales person was rude to you, did not know the sales price, and threw your canned goods in a bag would you continue purchasing in that store? What does excellent customer service mean to you?
There is a local chain grocery store near my house. The store is well lit and has a good display of products at a fair price. I located all the products I wanted to purchase and stood in line to wait for my turn to pay for my groceries. The unsmiling Cashier was not having a good day. When it was my turn to purchase my groceries
the Cashier rang up my purchases at the higher non- sale price. I reminded her about the sale price. She corrected it and I paid for my groceries. The Clerk then roughly threw my cans in a bag. I looked in the bag and my once beautifully shaped cans were mangled.
I went to the Manager of the store, I was so unhappy about my cans being ruined. The manager brought me new cans to substitute for the dented ones. The Manager did not apologize for his employee’s behavior and the Manager did not smile either.
Here are the keys to having your Business run smoothly:
1) Your cashiers or employees should always smile and be polite and helpful to their customers. A customer is an honored guest in their store.
2) Your cashiers or employees should know the sales items and if they do not they should apologize on making a mistake and correct it.
3) When the sale is completed your employees should carefully place the items purchased in the bag. It does not matter if it is a $2 can or a $500 glass lamp, your customers purchases should be treated carefully with respect.
All customers wish to be treated with courtesy and respect in a friendly polite manner. If we do not get it we will find another store where the customer is treated like an honored guest. Remember First Impressions can never be repeated!
Madeline Frank, Ph.D. is an Amazon.com Best Selling Author, sought after speaker, business owner, and concert artist. She helps businesses and organizations "Tune Up their Businesses". Her innovative observations show you the blue prints necessary to improve and keep your businesses successful.
For more information about booking Dr. Madeline Frank for your next event email her atmfrankviola@gmail.com or visit http://madelinefrank.com/.
Article Source: http://EzineArticles.com/?expert=Madeline_Frank
If you went into a business and the sales person was rude to you, did not know the sales price, and threw your canned goods in a bag would you continue purchasing in that store? What does excellent customer service mean to you?
There is a local chain grocery store near my house. The store is well lit and has a good display of products at a fair price. I located all the products I wanted to purchase and stood in line to wait for my turn to pay for my groceries. The unsmiling Cashier was not having a good day. When it was my turn to purchase my groceries
the Cashier rang up my purchases at the higher non- sale price. I reminded her about the sale price. She corrected it and I paid for my groceries. The Clerk then roughly threw my cans in a bag. I looked in the bag and my once beautifully shaped cans were mangled.
I went to the Manager of the store, I was so unhappy about my cans being ruined. The manager brought me new cans to substitute for the dented ones. The Manager did not apologize for his employee’s behavior and the Manager did not smile either.
Here are the keys to having your Business run smoothly:
1) Your cashiers or employees should always smile and be polite and helpful to their customers. A customer is an honored guest in their store.
2) Your cashiers or employees should know the sales items and if they do not they should apologize on making a mistake and correct it.
3) When the sale is completed your employees should carefully place the items purchased in the bag. It does not matter if it is a $2 can or a $500 glass lamp, your customers purchases should be treated carefully with respect.
All customers wish to be treated with courtesy and respect in a friendly polite manner. If we do not get it we will find another store where the customer is treated like an honored guest. Remember First Impressions can never be repeated!
Madeline Frank, Ph.D. is an Amazon.com Best Selling Author, sought after speaker, business owner, and concert artist. She helps businesses and organizations "Tune Up their Businesses". Her innovative observations show you the blue prints necessary to improve and keep your businesses successful.
For more information about booking Dr. Madeline Frank for your next event email her atmfrankviola@gmail.com or visit http://madelinefrank.com/.
Article Source: http://EzineArticles.com/?expert=Madeline_Frank
Sunday, March 21, 2010
Keys to Survival During Times of Financial Stress
If your spouse passed away would you be able to pay your bills? If you were divorced would you be able to pay your bills and take care of your family? If your parents passed away would you be able to pay your bills?
Are you getting married soon? Several of my former students have just gotten married and next month another former student will be marrying his sweetheart. Whether you are single, married, divorced, or your spouse has passed away you need a plan in place for your financial future to protect you and your family.
When I was engaged to be married, my Momma, Romayne Leader Frank, a lawyer specializing in Family Law and Real Estate, was getting ready to give a speech to the local Women's Club on "Financial Success". Mamma had clients who were widowers, widowed, divorced, and single who suddenly had no money or credit in their own name. The credit card and bank accounts were in their deceased spouses name, their divorced spouses name or in their parents name which meant they did not have any money or credit in their own name and were unable to pay their bills and take care of themselves and their families.
My Momma asked me to listen to her speech to see what I thought of it! Momma spoke of the need for women to have credit in their own name, not in their spouse’s name, their former spouse’s name or their parents name but in their own name.
On that particular day Momma was talking to the Women’s Club. When she spoke to other organizations she said “Everyone, meaning both men and women, should always have their own separate checking, savings and credit card accounts in their own name so they would never find themselves without a way to support themselves and their loved ones.
I have over the years called our families’ accounts yours, mine and ours. The same name as the Lucille Ball and Henry Fonda Movie "Yours, Mine and Ours." In the movie the title referred to children though not to money. Over the years, I have shared my Momma's wisdom with many others. Her speech was well received by me and the Women’s Club and has stood the test of time.
What are the secrets my Momma, Romayne Leader Frank taught for women and men to be financially independent?
1) Open a bank account in your name at a secure bank that is insured by the Federal Deposit Insurance Corporation and start immediately to put your money in it for your nest egg.
2) Open a checking account in your own name and put your money in it.
3) Get an American Express and or Visa Card at a very low interest rate in your own name and begin to use it immediately and pay your bill as soon as the statement comes in to establish your credit.
4) If you buy a house make sure your name is on the title and before purchasing your house have a professional title search done to make sure there are no liens or prior owners of the house.
5) If you are paying a mortgage on your house pay the bill on time. If the interest is too high, talk to the holder of your mortgage and get it moved down. Always get a fixed mortgage rate.
6) If you buy a car make sure the title is in your name. If you are paying the car off each month pay the monthly charge on time. If the mortgage on the car is too high, talk to the mortgage company into lowering the rate. Make sure you have a locked in fixed rate.
By Dr. Madeline Frank
Madeline Frank, Ph.D. is an Amazon.com Best Selling Author, sought after speaker, business owner, and concert artist. She helps businesses and organizations discover ways to “Tune Up Your Business”. Her innovative observations show you the blue prints necessary to improve and keep your businesses successful.
For more information about booking Dr. Madeline Frank at your next event email her at mfrankviola@gmail.com ,call 757-599-3575 or visit http://madelinefrank.com/
Are you getting married soon? Several of my former students have just gotten married and next month another former student will be marrying his sweetheart. Whether you are single, married, divorced, or your spouse has passed away you need a plan in place for your financial future to protect you and your family.
When I was engaged to be married, my Momma, Romayne Leader Frank, a lawyer specializing in Family Law and Real Estate, was getting ready to give a speech to the local Women's Club on "Financial Success". Mamma had clients who were widowers, widowed, divorced, and single who suddenly had no money or credit in their own name. The credit card and bank accounts were in their deceased spouses name, their divorced spouses name or in their parents name which meant they did not have any money or credit in their own name and were unable to pay their bills and take care of themselves and their families.
My Momma asked me to listen to her speech to see what I thought of it! Momma spoke of the need for women to have credit in their own name, not in their spouse’s name, their former spouse’s name or their parents name but in their own name.
On that particular day Momma was talking to the Women’s Club. When she spoke to other organizations she said “Everyone, meaning both men and women, should always have their own separate checking, savings and credit card accounts in their own name so they would never find themselves without a way to support themselves and their loved ones.
I have over the years called our families’ accounts yours, mine and ours. The same name as the Lucille Ball and Henry Fonda Movie "Yours, Mine and Ours." In the movie the title referred to children though not to money. Over the years, I have shared my Momma's wisdom with many others. Her speech was well received by me and the Women’s Club and has stood the test of time.
What are the secrets my Momma, Romayne Leader Frank taught for women and men to be financially independent?
1) Open a bank account in your name at a secure bank that is insured by the Federal Deposit Insurance Corporation and start immediately to put your money in it for your nest egg.
2) Open a checking account in your own name and put your money in it.
3) Get an American Express and or Visa Card at a very low interest rate in your own name and begin to use it immediately and pay your bill as soon as the statement comes in to establish your credit.
4) If you buy a house make sure your name is on the title and before purchasing your house have a professional title search done to make sure there are no liens or prior owners of the house.
5) If you are paying a mortgage on your house pay the bill on time. If the interest is too high, talk to the holder of your mortgage and get it moved down. Always get a fixed mortgage rate.
6) If you buy a car make sure the title is in your name. If you are paying the car off each month pay the monthly charge on time. If the mortgage on the car is too high, talk to the mortgage company into lowering the rate. Make sure you have a locked in fixed rate.
By Dr. Madeline Frank
Madeline Frank, Ph.D. is an Amazon.com Best Selling Author, sought after speaker, business owner, and concert artist. She helps businesses and organizations discover ways to “Tune Up Your Business”. Her innovative observations show you the blue prints necessary to improve and keep your businesses successful.
For more information about booking Dr. Madeline Frank at your next event email her at mfrankviola@gmail.com ,call 757-599-3575 or visit http://madelinefrank.com/
Wednesday, March 3, 2010
Secrets of Growing Your Business Through Customer and Employee Retention
The bottom line in this shrinking business market is to keep your customers happy. That means the "First Impression" you and your employees make can never be repeated. It takes only a few seconds for a customer to decide if they want to do business with you.
We want our clients to come to us for the solutions to their problems and we want our clients to recommend their friends to be our new clients.
What are the five secrets you need to know to develop "Excellent Customer Service" in your business?
1) In business to retain customers during this shrinking jobs and services market, we need to train sales people to do the following: Smile, be polite, be helpful,be knowledgeable, be clean, well groomed, dress appropriately and make a good first impression so our customers want to continue being our customers.
2) Sales personnel should speak to customers and their family members in a reliable and timely manner.
Examples of what not to do:
Employees should not be talking to their friends on the phone and ignoring their customers.
If your sales personnel are responsible for apartments,rental homes, offices, buildings, or hotel rooms and the toilet is broken it must be repaired immediately. Not tomorrow! Remember leaking pipes only get worse, can destroy buildings, and be costly to repair!
3) If your employees know your customers name call them by name. The customer will feel that you care about their business and they will want to continue doing business with you.
4) If you are answering the phone at a business, answer the phone as quickly as possible. Do not wait for it to ring 4 to 5 times. The customer may be ordering a large shipment of goods or booking a reservation for 40 people. If you wait to answer the phone you will lose the sale!
5) Remember to smile into the phone, be polite (say please and thank you) and be committed to giving excellent service today. Your employee might say "but they cannot see me!" That is true, but they can tell by the inflection in your voice that you are smiling and want to be helpful. If you do not know the answer to their question, tell them you will find out immediately what the answer is and will call them back in 2 minutes. Remember to call back as soon as possible! Your customer will want to do business with you because they can rely on you to keep your word and solve their problem.
Madeline Frank, Ph.D. business owner, teacher, researcher, speaker and concert artist. She writes a monthly newsletter "Madeline's Monthly Article & Musical Tips" and a monthly radio show "Madeline's One Minute Musical Radio Show".
If you need a speaker contact Madeline at mfrankviola@gmail.com
We want our clients to come to us for the solutions to their problems and we want our clients to recommend their friends to be our new clients.
What are the five secrets you need to know to develop "Excellent Customer Service" in your business?
1) In business to retain customers during this shrinking jobs and services market, we need to train sales people to do the following: Smile, be polite, be helpful,be knowledgeable, be clean, well groomed, dress appropriately and make a good first impression so our customers want to continue being our customers.
2) Sales personnel should speak to customers and their family members in a reliable and timely manner.
Examples of what not to do:
Employees should not be talking to their friends on the phone and ignoring their customers.
If your sales personnel are responsible for apartments,rental homes, offices, buildings, or hotel rooms and the toilet is broken it must be repaired immediately. Not tomorrow! Remember leaking pipes only get worse, can destroy buildings, and be costly to repair!
3) If your employees know your customers name call them by name. The customer will feel that you care about their business and they will want to continue doing business with you.
4) If you are answering the phone at a business, answer the phone as quickly as possible. Do not wait for it to ring 4 to 5 times. The customer may be ordering a large shipment of goods or booking a reservation for 40 people. If you wait to answer the phone you will lose the sale!
5) Remember to smile into the phone, be polite (say please and thank you) and be committed to giving excellent service today. Your employee might say "but they cannot see me!" That is true, but they can tell by the inflection in your voice that you are smiling and want to be helpful. If you do not know the answer to their question, tell them you will find out immediately what the answer is and will call them back in 2 minutes. Remember to call back as soon as possible! Your customer will want to do business with you because they can rely on you to keep your word and solve their problem.
Madeline Frank, Ph.D. business owner, teacher, researcher, speaker and concert artist. She writes a monthly newsletter "Madeline's Monthly Article & Musical Tips" and a monthly radio show "Madeline's One Minute Musical Radio Show".
If you need a speaker contact Madeline at mfrankviola@gmail.com
Tuesday, January 26, 2010
Have You Ever Given Up When it Became Too Difficult For You to Solve Your Problem?
If you were the leader of your country and two other countries wanted to take over your country would you fight for a while and give up or would you fight "no matter what the difficulties" and embrace the motto - Never, Never Give Up? If you were a surgeon, a Medical Doctor, and the Pathologist at the hospital said there was no hope for your patient would you give up or embrace the motto- Never, Never Give Up?
During the darkest days of WW11 Prime Minister Winston Churchill stayed strong for his country! In 1941, Prime Minister Winston Churchill visited the Harrow School where he heard the traditional songs he had sung as a youth and spoke to the students on changing world events in the last year. Germany and Japan were expanding their control. In his closing remarks, Churchill said, "But for everyone, surely, what we have gone through in this period--I am addressing myself to the School--surely from this period of ten months, this is the lesson: Never give in. Never give in. Never, never, never, never--in nothing, great or small, large or petty--never give in, except to convictions of honor and good sense. Never yield to force. Never yield to the apparently overwhelming might of the enemy."
Prime Minister Winston Churchill also said, "Success is not final, failure is not fatal: it is the courage to continue that counts."
My father, Dr. Robert J. Frank was my hero. He was a healer of patients. Every day he saved the lives of his patients. When the Pathologist at the hospital said there was no hope for a patient because of the numerous tumors, my father, Dr. Frank said, "Just show me where all the tumors are and I will remove every one of them." He never gave up on saving the lives of his patients. My Father, Dr. Robert J Frank improved and saved the lives of thousands of patients for over 45 years.
No matter how difficult the problem was Prime Minister Winston Churchill and my Father, Dr. Robert J. Frank would Never, Never Give Up! Winston Churchill kept his country safe and strong and Dr. Robert J. Frank saved the lives of his patients. They would Never, Never Give Up! The next time it becomes too difficult for you to solve your problems I want you to do the following three things:
1) Always have a paper and pencil ready, where ever you are, in case you think of a solution to your problem. Think of yourself as a detective like Sherlock Holmes and Dr. Watson and look for your solutions at work or at home.
2) Give yourself time each day to ponder your problems. Be observant and a good listener. Start thinking how to solve your problems today!
3) Have a burning desire to solve your problems and Never, Never Give Up!
Madeline Frank, Ph.D. business owner, teacher, researcher, speaker and concert artist. She writes a monthly newsletter "Madeline's Monthly Article & Musical Tips" and a monthly radio show "Madeline's One Minute Musical Radio Show".
If you need a speaker contact Madeline at mfrankviola@gmail.com
During the darkest days of WW11 Prime Minister Winston Churchill stayed strong for his country! In 1941, Prime Minister Winston Churchill visited the Harrow School where he heard the traditional songs he had sung as a youth and spoke to the students on changing world events in the last year. Germany and Japan were expanding their control. In his closing remarks, Churchill said, "But for everyone, surely, what we have gone through in this period--I am addressing myself to the School--surely from this period of ten months, this is the lesson: Never give in. Never give in. Never, never, never, never--in nothing, great or small, large or petty--never give in, except to convictions of honor and good sense. Never yield to force. Never yield to the apparently overwhelming might of the enemy."
Prime Minister Winston Churchill also said, "Success is not final, failure is not fatal: it is the courage to continue that counts."
My father, Dr. Robert J. Frank was my hero. He was a healer of patients. Every day he saved the lives of his patients. When the Pathologist at the hospital said there was no hope for a patient because of the numerous tumors, my father, Dr. Frank said, "Just show me where all the tumors are and I will remove every one of them." He never gave up on saving the lives of his patients. My Father, Dr. Robert J Frank improved and saved the lives of thousands of patients for over 45 years.
No matter how difficult the problem was Prime Minister Winston Churchill and my Father, Dr. Robert J. Frank would Never, Never Give Up! Winston Churchill kept his country safe and strong and Dr. Robert J. Frank saved the lives of his patients. They would Never, Never Give Up! The next time it becomes too difficult for you to solve your problems I want you to do the following three things:
1) Always have a paper and pencil ready, where ever you are, in case you think of a solution to your problem. Think of yourself as a detective like Sherlock Holmes and Dr. Watson and look for your solutions at work or at home.
2) Give yourself time each day to ponder your problems. Be observant and a good listener. Start thinking how to solve your problems today!
3) Have a burning desire to solve your problems and Never, Never Give Up!
Madeline Frank, Ph.D. business owner, teacher, researcher, speaker and concert artist. She writes a monthly newsletter "Madeline's Monthly Article & Musical Tips" and a monthly radio show "Madeline's One Minute Musical Radio Show".
If you need a speaker contact Madeline at mfrankviola@gmail.com
Saturday, January 23, 2010
Have You Ever Left an Interview Wishing You Could Make a New First Impression?
How I learned the importance of first impressions while playing at Carnegie Hall with Natalie Cole and Lou Rawls. For your first interview on a possible new job, learn the six secrets to make your first impressions memorable to Ace that job.
When I played at Carnegie Hall with Natalie Cole and Lou Rawls I learned the secrets of making a good First Impression and commanding attention. Lou Rawls and Natalie Cole took turns each singing a musical set. Natalie Cole walked on to the stage looking fit, trim and quite regal wearing a different absolutely, magnificent dress for each musical set. One dress was more dazzling than the other. She made eye contact with her audience making each person feel as if they were her friend. The audience was riveted to the stage. They could not take their eyes off her.
Lou Rawls walked on stage looking fit, trim and quite kingly wearing a magnificent tailored tux. He made eye contact with his audience making them feel they were an important part of his concert.
Lou Rawls and Natalie Cole both sang beautifully with clear diction. Every word was clear and understandable. The concert ended with a standing ovation.
What are the secrets I learned from Natalie Cole and Lou Rawls?
1) Dress for success. Dress neatly and cleanly with your hair combed and your shoes polished. Wear clothes that are appropriate to the job you are interviewing for. Your appearance will tell your prospective boss that you do neat clean work, that you care how you look, and will be a good worker and representative for their company or firm. Stand tall and be proud of your appearance.
2) Everyone is attracted to fit people. Start exercising and stop eating junk food.
3) Speak clearly and at a moderate speed in a pleasing voice. Use words that show proper grammar and vocabulary. Do not use slang.
4) When you are introduced to your interviewer, remember their name and use it occasionally.
5) Be a good listener and use eye contact. Make your interviewer feel important by listening carefully, using eye contact, and asking questions on what they are discussing with you. Ask the interviewer how he or she likes their job with the company? Everyone likes to talk about themselves.
6) Use a handshake if the culture permits it. Your handshake should be given with a firm, but not a crushing grip, with a clean and dry hand. Extend your hand when you feel it is appropriate.
by Dr. Madeline Frank
If you need a speaker contact Madeline at mfrankviola@gmaol.com
Madeline Frank, Ph.D. business owner, teacher, researcher, speaker and concert artist. She writes a monthly newsletter "Madeline's Monthly Article & Musical Tips" and a monthly radio show "Madeline's One Minute Musical Radio Show".
http://www.madelinefrankviola.com/
Article Source: http://EzineArticles.com/?expert=Madeline_Frank
When I played at Carnegie Hall with Natalie Cole and Lou Rawls I learned the secrets of making a good First Impression and commanding attention. Lou Rawls and Natalie Cole took turns each singing a musical set. Natalie Cole walked on to the stage looking fit, trim and quite regal wearing a different absolutely, magnificent dress for each musical set. One dress was more dazzling than the other. She made eye contact with her audience making each person feel as if they were her friend. The audience was riveted to the stage. They could not take their eyes off her.
Lou Rawls walked on stage looking fit, trim and quite kingly wearing a magnificent tailored tux. He made eye contact with his audience making them feel they were an important part of his concert.
Lou Rawls and Natalie Cole both sang beautifully with clear diction. Every word was clear and understandable. The concert ended with a standing ovation.
What are the secrets I learned from Natalie Cole and Lou Rawls?
1) Dress for success. Dress neatly and cleanly with your hair combed and your shoes polished. Wear clothes that are appropriate to the job you are interviewing for. Your appearance will tell your prospective boss that you do neat clean work, that you care how you look, and will be a good worker and representative for their company or firm. Stand tall and be proud of your appearance.
2) Everyone is attracted to fit people. Start exercising and stop eating junk food.
3) Speak clearly and at a moderate speed in a pleasing voice. Use words that show proper grammar and vocabulary. Do not use slang.
4) When you are introduced to your interviewer, remember their name and use it occasionally.
5) Be a good listener and use eye contact. Make your interviewer feel important by listening carefully, using eye contact, and asking questions on what they are discussing with you. Ask the interviewer how he or she likes their job with the company? Everyone likes to talk about themselves.
6) Use a handshake if the culture permits it. Your handshake should be given with a firm, but not a crushing grip, with a clean and dry hand. Extend your hand when you feel it is appropriate.
by Dr. Madeline Frank
If you need a speaker contact Madeline at mfrankviola@gmaol.com
Madeline Frank, Ph.D. business owner, teacher, researcher, speaker and concert artist. She writes a monthly newsletter "Madeline's Monthly Article & Musical Tips" and a monthly radio show "Madeline's One Minute Musical Radio Show".
http://www.madelinefrankviola.com/
Article Source: http://EzineArticles.com/?expert=Madeline_Frank
Sunday, January 10, 2010
Did You Ever Fail Out of School?
Albert Einstein as a child was a very poor student in school. His teachers said "he was to stupid to learn." How did he become one of the smartest men of the Twentieth Century?
As an 8 year old child, I was failing out of school. I was unable to read.
How did I go from failing out of school to Carnegie Hall and a Ph.D. ?
Albert Einstein as a child was an extremely poor student in school. Albert's Mother, Pauline Einstein never never gave up on him. She was a pianist and she bought Albert a violin. As he learned to play the violin his mother would accompany him on the piano. His mother introduced him to his favorite composer Mozart.
Albert studied the violin and became quite good at it. He found his inspiration to do his school work and to later solve his scientific investigations by playing on his violin.
Dr. Einstein said, "Life without playing music is inconceivable for me. I live my daydreams in music, I see my life in terms of music."
As an 8 year old child, I was failing out of school. I was unable to read. My Momma, Romayne Leader Frank, Never, Never gave up on me. She tried every type of reading class available, and still, I was unable to read.
One my passions at 8 years of age, was climbing trees. I was your typical tomboy and I was fearless. For me no tree was too high. The only problem was I'd wind up being rushed to the hospital several times a week for stitches.
The final time I was rushed to the hospital, after my reading class during summer camp, I had climbed a tall tree with nails and a board sticking out of the top of its trunk. As I came down the tree, I was scooped up by a camp counselor and rushed to the hospital. At the time I did not realize it, but blood was dripping down my leg.
One of the camp counselors called my Momma. She drove for over 3 hours to the hospital and by the time she arrived she had decided it was time to "get me out of those trees, on the ground and finally reading." By the time Momma arrived at the hospital she had decided that she would arrange for violin lessons for me if I would agree to give up climbing trees.
Momma knew I had wanted to study the violin for several years and at the hospital "I promised her" I would give up climbing all trees if she would arrange for violin lessons.
As soon as I began to study the violin, I learned to hold the violin,to hold the bow, to read the notes on the page, and to play music. I also learned how to take care of my violin and bow and to clean it after playing it.
That summer the light went on and I became a very good reader.
Albert Einstein's Mother, Pauline Einstein and my Momma, Romayne Leader Frank believed in two things, unconditional love for their families and education.
Our Mothers never gave up on anything and neither should you!
What are the 3 secrets Albert Einstein and I learned while studying the violin?
1) How to concentrate, be disciplined, be cooperative, and stay motivated.
2) How to take care of our violin which taught us self esteem and self-worth.
3) How to read musical notes on the page taught us to read the words in a book.
These are the same character building traits American children need to be successful students in school.
As an 8 year old child, I was failing out of school. I was unable to read.
How did I go from failing out of school to Carnegie Hall and a Ph.D. ?
Albert Einstein as a child was an extremely poor student in school. Albert's Mother, Pauline Einstein never never gave up on him. She was a pianist and she bought Albert a violin. As he learned to play the violin his mother would accompany him on the piano. His mother introduced him to his favorite composer Mozart.
Albert studied the violin and became quite good at it. He found his inspiration to do his school work and to later solve his scientific investigations by playing on his violin.
Dr. Einstein said, "Life without playing music is inconceivable for me. I live my daydreams in music, I see my life in terms of music."
As an 8 year old child, I was failing out of school. I was unable to read. My Momma, Romayne Leader Frank, Never, Never gave up on me. She tried every type of reading class available, and still, I was unable to read.
One my passions at 8 years of age, was climbing trees. I was your typical tomboy and I was fearless. For me no tree was too high. The only problem was I'd wind up being rushed to the hospital several times a week for stitches.
The final time I was rushed to the hospital, after my reading class during summer camp, I had climbed a tall tree with nails and a board sticking out of the top of its trunk. As I came down the tree, I was scooped up by a camp counselor and rushed to the hospital. At the time I did not realize it, but blood was dripping down my leg.
One of the camp counselors called my Momma. She drove for over 3 hours to the hospital and by the time she arrived she had decided it was time to "get me out of those trees, on the ground and finally reading." By the time Momma arrived at the hospital she had decided that she would arrange for violin lessons for me if I would agree to give up climbing trees.
Momma knew I had wanted to study the violin for several years and at the hospital "I promised her" I would give up climbing all trees if she would arrange for violin lessons.
As soon as I began to study the violin, I learned to hold the violin,to hold the bow, to read the notes on the page, and to play music. I also learned how to take care of my violin and bow and to clean it after playing it.
That summer the light went on and I became a very good reader.
Albert Einstein's Mother, Pauline Einstein and my Momma, Romayne Leader Frank believed in two things, unconditional love for their families and education.
Our Mothers never gave up on anything and neither should you!
What are the 3 secrets Albert Einstein and I learned while studying the violin?
1) How to concentrate, be disciplined, be cooperative, and stay motivated.
2) How to take care of our violin which taught us self esteem and self-worth.
3) How to read musical notes on the page taught us to read the words in a book.
These are the same character building traits American children need to be successful students in school.
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About Me
- Madeline
- Madeline Frank, Ph.D. business owner, teacher, researcher, speaker and concert artist. She writes a monthly newsletter "Madeline's Monthly Article & Musical Tips" and a monthly radio show "Madeline's One Minute Musical Radio Show".