Treat Your Customer Right

By Madeline Frank

My parents planned a family vacation at the beach 6 months in advance. The day had finally arrived. My younger brother and sister traveled with our parents, my older brother and his wife traveled together and my new husband and I followed in the next car. We drove caravan style from our homes to the hotel in four and half hours. We all checked into our rooms and several of us ran to sit by the beach but several of us stayed in our rooms.

We had been in our hotel rooms for an hour when the toilets backed up. Plungers did not work this was a major problem.We went over to the managers office and told them what happened. They sent someone to look over the problem and after trying to fix it they said it was major plumbing problem.

The head manager made a few calls to find us another place to stay for our entire family. When no other hotels were available he put our family in a house they owned by the ocean. The house was a dream come true where our whole family could unwind and enjoy themselves. The house was right on the ocean with five bedrooms, a large kitchen, several full bathrooms, a living room, dining room, and a large den beautifully furnished.

Several wonderful restaurants and shops were available 20 minutes by car. We felt as if we were on our own island on the beach. We had a wonderful week together at the beach.

This is how a hotel, complex, or apartment should be managed. If something brakes down at your hotel, complex, apartment building, office building, or restaurant have the problem fixed immediately. Do not wait till tomorrow!

What are the 3 secrets of treating your customers right?

1) When your customers enter your business your employees need to smile, be respectful, be polite, be helpful, be knowledgeable, be well groomed, dress appropriately and make a good first impression so your customers want to continue being your customers.

2) Your employees should speak to customers and their family members in a reliable and timely manner.

3) When the toilet, plumbing or something else brakes down in your business have it repaired immediately.

Remember leaking pipes only get worse and can destroy your reputation, your business, and your building! Remember we are there to serve our customers. Get it right the first time!

Madeline Frank, Ph.D. is an Amazon.com Best Selling Author, sought after speaker, business owner, and concert artist. She helps businesses and organizations "Tune Up their Businesses". Her innovative observations show you the blue prints necessary to improve and keep your business successful. For more information about booking Dr. Madeline Frank for your next event email her at mfrankviola@gmail.com or visit http://madelinefrank.com/.

Article Source: http://EzineArticles.com/?expert=Madeline_Frank

“Do the Right Thing to Keep Your Customers”

by Madeline Frank, Ph.D.



Should you listen to your customers? As a business aren’t we there to serve our customers?


My husband and I recently went to a new restaurant that just opened up near our home. When we entered the new restaurant there were no smiles on the owners or waitresses faces. We were seated and ordered off the menu. No bread was served. My husband ordered the fresh fish of the day. When the food finally arrived, after 30 minutes of waiting for it to cook, the waitress brought someone else’s order of pork chops. My husband looked at it and called the waitress back to find out what happened to his fresh fish dinner.


She said she was sorry, but the other table had already eaten his fresh fish of the day. That was the first and last time we went into that restaurant.

What are the three secrets you need to know to develop "Excellent Customer Service" in your business?

1) Your employees should always smile , be polite and helpful to their customers. A customer should feel like an honored guest in your restaurant or store.

2) Your employees should write down the customer’s orders and repeat it back to them to make sure it is written down correctly.

3) If your employee makes a mistake they should apologize on making the mistake and correct it immediately. The waitress should not try to pass off the wrong meal to a customer.

All customers wish to be treated fairly and honestly in a friendly polite manner. Remember we are there to serve our customers.

Madeline Frank, Ph.D. is an Amazon.com Best Selling Author, sought after speaker, business owner, and concert artist. She helps businesses and organizations "Tune Up their Businesses". Her innovative observations show you the blue prints necessary to improve and keep your businesses successful.

For more information about booking Dr. Madeline Frank for your next event email her at mfrankviola@gmail.com or visit http://madelinefrank.com/.