Where's the Customer Service?

By Madeline Frank

If you went into a business and the sales person was rude to you, did not know the sales price, and threw your canned goods in a bag would you continue purchasing in that store? What does excellent customer service mean to you?

There is a local chain grocery store near my house. The store is well lit and has a good display of products at a fair price. I located all the products I wanted to purchase and stood in line to wait for my turn to pay for my groceries. The unsmiling Cashier was not having a good day. When it was my turn to purchase my groceries
the Cashier rang up my purchases at the higher non- sale price. I reminded her about the sale price. She corrected it and I paid for my groceries. The Clerk then roughly threw my cans in a bag. I looked in the bag and my once beautifully shaped cans were mangled.


I went to the Manager of the store, I was so unhappy about my cans being ruined. The manager brought me new cans to substitute for the dented ones. The Manager did not apologize for his employee’s behavior and the Manager did not smile either.
Here are the keys to having your Business run smoothly:


1) Your cashiers or employees should always smile and be polite and helpful to their customers. A customer is an honored guest in their store.

2) Your cashiers or employees should know the sales items and if they do not they should apologize on making a mistake and correct it.

3) When the sale is completed your employees should carefully place the items purchased in the bag. It does not matter if it is a $2 can or a $500 glass lamp, your customers purchases should be treated carefully with respect.

All customers wish to be treated with courtesy and respect in a friendly polite manner. If we do not get it we will find another store where the customer is treated like an honored guest. Remember First Impressions can never be repeated!

Madeline Frank, Ph.D. is an Amazon.com Best Selling Author, sought after speaker, business owner, and concert artist. She helps businesses and organizations "Tune Up their Businesses". Her innovative observations show you the blue prints necessary to improve and keep your businesses successful.

For more information about booking Dr. Madeline Frank for your next event email her atmfrankviola@gmail.com or visit http://madelinefrank.com/.

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