Customer Service at Its Very Worst

By Madeline Frank

We have exactly one hour to eat lunch at our Company. How long does it take for a restaurant to make a sandwich?


We went to a restaurant for lunch at 12:35pm this week. The restaurant was almost empty of patrons. We were led to a table and the waiter took our order for drinks, a cup of soup and sandwiches. The drinks were brought a few minutes later with a cup of soup for my husband. We were still waiting for the sandwiches at 1:15pm. I found a waiter and told him we needed to leave in a few minutes to go back to work. I asked him to bring our order and wrap it up to go. Nothing happened!

After 5 minutes we went to the manager and said we needed the food and the bill as we had to leave to get back to work. Still nothing happened! A third time we told them we must leave now!

At that point we left to go back to work. We agreed to never, never go back to that restaurant.

What are the three secrets your employees need to know to develop "Excellent Customer Service" in your restaurant or business?

1) Your employees should always smile, be polite and helpful to their customers. A customer should feel like an honored guest in your restaurant or business.

2) Waiters, waitresses, and sales personnel should serve their customers in a reliable and timely manner.

3) Employees, waiters or waitresses should be attentive and bring customers orders promptly.

What should your employees not do in your business?

1) Your employees should never ignore their customers.

2) Your employees should never disappear and force your customers to search for them to ask for their orders.

3) Employees in restaurants or stores should not forget to deliver customers orders.

Your customers are your best advertisers and if you do not do right by them, they will tell everyone they know about the disastrous experience they had at your restaurant or store. All customers wish to be treated fairly, honestly, and in a timely polite manner. If our customers do not like our service they will not want to do business with us ever again.

Remember we are there to serve our customers.


Madeline Frank, Ph.D. is an Amazon.com Best Selling Author, sought after speaker, business owner, and concert artist. She helps businesses and organizations "Tune Up their Businesses". Her innovative observations show you the blue prints necessary to improve and keep your businesses successful.

For more information on booking Dr. Madeline Frank to speak at your next event email her at mfrankviola@gmail.com

or visit http://madelinefrank.com/.

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