Monday, September 22, 2014

Teamwork is the Legacy that Keeps Giving by Madeline Frank, Ph.D., DTM

In the recent 2014 movie, "The Hundred -Foot Journey", the Kadam family from India moves to France and opens their restaurant 100 feet from "Madame Mallory's" Michelin starred restaurant.

At first, "Madame's" restaurant makes it impossible for the "Kadam Indian" restaurant to purchase food at the local markets on their opening night. The next incident, one of "Madame's" Chefs, spray-paints the exterior wall and later firebombs inside the restaurant. Hassan, the cook and second son of Papa Kadam, stops "Madame's" Chef but injures his hands.

The scene is a reminder of why they left India and came to Europe. In India, the Kadam family had a restaurant that was attacked by "firebombs" caused by "an election dispute". The Kadam family moved their guests to safety however their cook, beloved wife, and mother, Mrs. Kadam dies.

"Madame", the next morning after the "firebomb" incident at the "Indian" restaurant, asks her Chefs who is responsible for this damage? She fires the Chef.

"Madame" goes out to clean up the graffiti off the exterior walls. At this point, Papa Kadam goes out in front of his restaurant and begins talking to "Madame" as she is cleaning the graffiti off his walls.

"Madame's" Chef Marguerite told Hassan, about how "Madame" auditions new Chefs by making an omelet. She has also loaned and given, Hassan, French Cook Books with the Michelin guidelines. Marguerite has been a friend, mentor, and teacher to Hassan.

"Madame" has an audition with Hassan and helps him make the omelet as his hands are burned. He picks out all the spices. She realizes his gifts as a Chef when she takes a bite of his omelet.

"Madame" hires Hassan to learn as a Chef at her restaurant and later he will leave for a well-known Paris restaurant and will later return to "Madame's " restaurant as Chef and partner with Chef Marguerite to add a new Michelin star to "Madame's" restaurant. Papa Kadam and "Madame" are getting along and are helping each other to both have successful restaurants.

Both restaurants learn about helping each other to learn, grow, and change. By helping each other in a cultural exchange both restaurants are successful. They began as adversaries and grew into helping each other in a cultural exchange.

Everything in life is about connecting with others. None of us reach our highest potential without working with others cooperatively as a team.

At the Academy Awards every year, the winners are always thanking the other members on their team for making it possible for them to win. None of us win or succeed alone. It takes teamwork to get the job done.

Dr. John Maxwell asserts, "that one is too small a number to achieve greatness. You cannot do anything of real value alone." Coach John Wooden says, "It takes ten hands to make a basket." Each person on the team knows his or her job and works together for the goal of the team. Teamwork gets the job done. Teamwork makes it happen!

In 1979 the Pittsburgh Pirates won the World Series. Above their dug out it said, "Family". Willie Stargell said, "We won, we lived, we enjoyed as one. We molded together dozens of different individuals into a working force."

What are the three steps you need to know to build your team?

Each member of the team has a job they are expert at doing, and they do their job well. (No member of the team is a prima donna.)
Each team member works well with the other team members, and supports the other members of the team in harmony to reach their goal.
When a member on the team has a problem, each of the other members on the team listens carefully to help find the best solution. By working together, the team can accomplish any goal set before it.
"Madame Mallery" and "Papa Kadam" learned these lessons over time. The winners of the "Academy Awards" have won time and time again by their knowledge of teamwork and their gratitude for it. Every winning team like the "Pittsburg Pirates" who won the "World Series" in 1979 have learned the lessons of putting together a winning team and so can you by following the above three steps.

Remember, "Teamwork" is the Legacy that Keeps Giving!



Madeline Frank, Ph.D., DTM is an Amazon.com Best Selling Author, John Maxwell Team Member, sought after speaker, business owner, motivational teacher, researcher, and concert artist. She helps businesses and organizations "Tune Up their Businesses". Her innovative observations show you the blue prints necessary to improve and keep your business successful. She writes a monthly newsletter "Madeline's Monthly article & Musical Tips Blog" and a monthly radio show "Madeline's One Minute Musical Radio Show". She has just published her new book "Leadership On A Shoestring Budget."

Contact Madeline Frank for your next speaking engagement at mfrankviola@gmail.com



Monday, August 11, 2014

Does Your Business Need More Customers? by Madeline Frank, Ph.D., DTM

Would you like to promote your business to have more customers? Can Social Media build your business?

In the 2014 movie "Chef", Chef Carl, played by Jon Favreau, is a well-known Chef working in Riva's restaurant, played by Dustin Hoffman, for the last 5 years. The head food critic, Oliver Platt, gives the restaurant a bad review saying the food was "unimaginative."

Chef decides to write back on Twitter after his 10-year-old son, Percy, shows him how. Chef sends his comments out to thousands without realizing it.

Chef Carl throws out a challenge to the food critic that he would put together a new menu of original wonderful foods for the critic to taste. Chef's boss insists he continue to cook the usual dishes on the menu the way it is. Chef refused and he was fired. The critic came to the restaurant expecting the special menu and the Chef comes in and tells the critic off and one of the customer's videos the breakdown and it goes on You Tube ruining Chef Carl's reputation.

Chef Carl's ex-wife suggests he take an old food truck, restore it, and go on the road cooking the dishes he wants to cook. At first, Chef says no to this offer, but eventually he decides to clean and repair the food truck with his son's help and later Martin, his former assistant chef joins them. In the process of fixing the truck and going on the road, Chef repairs his relationship with his son Percy, and they travel from Miami to Los Angeles cooking a Cuban menu of foods. Percy, the Chef's son is learning to cook and tells customers on Twitter each day where the food truck will be located, the street address, City and State, and the menu and prices for each dish. At each stop they have a crowd of people waiting to purchase the special menu of the day.

Chef Carl and his food truck have become a success. His ten-year-old son Percy has promoted their food truck on Social Media and Chef Carl has gone from being a washed up Chef to once more having a new stronger reputation. The food critic that once ruined his reputation is now offering him a new restaurant.

So what are the 3 things you can do to promote your business through social media?

1) Begin by joining Facebook, Twitter, LinkedIn, and YouTube and write up your businesses profile. Tell your audience what products you offer and how you can help them with a problem they have related to that product. Offer the names of your products, the benefits, and the cost of each product. Begin a customer list so your customers can receive your article or blog regularly to share special product features and specials.

2) Send out one-line messages to your customers about the sale of the day or the sale of the week with the prices of your merchandise or your restaurants new dishes for that week.

3) Make sure you have all your vendor licenses in order for food trucks and vendor trucks. If you are on the road in a food truck or in a vendor truck tell your customers by Twitter or Facebook where you will be on a specific date, the time you will arrive and open for business, the street address, and the City and State you will be in. Also tell them what your daily specials are and the cost for each.

What happens if you don't tell people about your business?

"Nothing!" So get started and advertise your business on Facebook, Twitter, LinkedIn, and YouTube. It's cost effective too!



Madeline Frank, Ph.D., DTM is an Amazon.com Best Selling Author, sought after speaker, business owner, motivational teacher, researcher, and concert artist. She helps businesses and organizations "Tune Up their Businesses". Her innovative observations show you the blue prints necessary to improve and keep your business successful. She writes a monthly newsletter "Madeline's Monthly Article & Musical Tips" and a monthly radio show "Madeline's One Minute Musical Radio Show". She has just published her new book "Leadership On A Shoestring Budget".

Contact Madeline Frank for your next speaking engagement at mfrankviola@gmail.com

Monday, July 28, 2014

"Sailor with a Heart" by Madeline Frank, Ph.D., DTM

How would you like to meet a very fine family man and learn by his example?

I’m going to tell you about this caring family man, son, brother, husband, father, friend, and neighbor. His name was Kevin Matthew Phillips.

He lived next to my family in our neighborhood with his wife and three children.

On a crisp Spring day after work, as I pulled into our drive way ,I noticed our neighbor, Kevin, working on an old boat in his side yard with his young son Trenton.

I asked about the boat and Kevin said, "The boat was my Grandfather's and we are restoring his boat as a legacy for Trenton". Kevin was teaching his son how to replace the rotted wood on the hull by re-gluing new treated wood in its place to preserve it for the next generation. They were both smiling and enjoying their work together.

A couple of months later, my husband and I piloted our boat to one of our favorite places, Factory Point. This little slice of heaven is adorned with a beach on one side and a bird sanctuary on the other. As we walked on the beach, we were greeted by the smiling faces of Kevin, his wife Kirstie,and their children, Trenton, Makenna, and Whitney Mae. They were enjoying a wonderful day together playing in the sand and swimming.

Later in the season, a terrible storm slammed into our area, and our dock in the back yard of our house was covered by water. I noticed our boat coming loose and ran out to tighten the ropes. I was having trouble tightening the ropes securing our boat to the dock. While the water was rising and the wind was blowing, I felt another pair of hands, Kevin's, helping me to tie the boat tighter.


What lessons have we learned from Kevin Phillips?

He was always willing to listen and help solve a problem. He listened intently when someone was talking. Kevin was always there when family, friends, and neighbors needed a hand and would guide them through the problem.

So remember to listen carefully, keep your eyes open to see what's happening around you. When you see someone needing help in a storm or any other time, lend them a hand.

Kevin Matthew Phillips passed away on June 16, 2013. He was 40 years old and his life was cut short, but his legacy lives on. His family, friends, and neighbors were blessed to have known such a wonderful caring person who was always willing to lend a hand. Kevin had a passion for being on his boat and sharing this passion with his family and friends.



Madeline Frank, Ph.D., DTM is an Amazon.com Best Selling author, sought after speaker, business owner, teacher, researcher, and concert artist. She helps businesses and organizations "Tune Up Their Businesses." Her innovative observations show you the blue prints necessary to improve and keep your business successful. She writes a monthly newsletter "Madeline's Monthly Article & Musical Tips Blog " and a monthly radio show "Madeline's One Minute Musical Radio Show". If you need a speaker contact Madeline at: mfrankviola@gmail.com

Saturday, June 21, 2014

“Lessons from Great-Great Grandma” by Madeline Frank, Ph.D., DTM

If someone was trying to kill you and your family would you leave your home?

In 1898 you and your family, the Goldean's traveled by ship to escape the violent massacres in Russia of Jewish families condoned by Czar Alexander III.

You have just arrived in America, the land of opportunity where you have the right to religious freedom to worship as you choose. Your home will be in Newport News, Virginia with your parents and sister. Your parents are very religious and have chosen a man for you to marry from the old country. But you have met and fallen in love with an American boy.

Your parents say you cannot marry him. "We have chosen your husband, David Shapiro." The man you are to marry speaks many languages and is considered very educated and is a Hebrew schoolteacher. He has no refinement, but to honor your parents you must marry him. Your name is Bechie Goldean Shapiro.

After a year of marriage, you make a wonderful dinner with a lovely tablecloth on the table with your finest china, silver ware, and glassware. Your new husband sits down and pulls off the tablecloth saying, "It is much to fancy for me." He has a remarkable gift for removing the Tablecloth from the table without damaging the dishes or silverware but he is unable to earn a living with that skill.

What will you do? You have to find a way to support your husband and child. You have a baby daughter Belle.
You have several beautiful teacups and saucers. You decide to try selling them on the side of Jefferson Avenue. That day you discover you have a gift for selling and over time you start a department store called Shapiro's. It becomes a family department store where housewares, clothes, and shoes are sold for men, women, and children. Your daughter Belle will work at your store as a teenager as will your son Max.

On her daughter Belle's 20th birthday on August 12, 1924 Bechie Goldean Shapiro dies of Cancer. Belle Shapiro Frank, my father's mother, and my grandmother continue the store. Belle buys beautiful clothes for women in New York City. She married before her mother's death a man she chose, my grandpa Louis Charles Frank from Lithuania.

Grandpa came to America as a young teen-ager, 11 or 12 years old, and always jokingly said he arrived by covered wagon to America. He worked in the men's department store of Shapiro's as did their son, Robert, my father. Robert worked as a teenager in the shoe department. After working at Shapiro's Department store helping people who had forgotten to wash their feet try on shoes, he was inspired to study harder so he could go to college and become an engineer or a doctor. He was the first in his family to graduate college. Shapiro's Department Store lived on to support the Shapiro and Frank family for over 25 years.

What are the 3 lessons you can you learn from Great- Grandma Shapiro about solving your problems?

1) Have a positive attitude and always have a paper and pencil ready, wherever you are, in case you think of a solution to your problem.

2) Give yourself time each day to ponder your problem. Be observant and listen carefully to others, as you never know where you will find your solution.

3) Think of your problem as an opportunity and a new door or window will open up for you and never give up on solving your problem.

Great- Grandma Shapiro found she had a gift for selling and it was her opportunity to make a living and support her husband and child.

By following these three steps you will be able to solve your problem like Great- Grandma Beckie Goldean Shapiro and turn your problem into an opportunity to learn, grow, and change your life for the better.


Madeline Frank, Ph.D., DTM is an Amazon.com Best Selling Author, sought after speaker, business owner, motivational teacher, researcher, and concert artist. She helps businesses and organizations "Tune Up their Businesses". Her innovative observations show you the blue prints necessary to improve and keep your business successful. She writes a monthly newsletter "Madeline's Monthly Article & Musical Tips" and a monthly radio show "Madeline's One Minute Musical Radio Show". She has just published her new book "Leadership On A Shoestring Budget".

Contact Madeline Frank for your next speaking engagement at mfrankviola@gmail.com




“Lessons from Great-Great Grandma” by Madeline Frank, Ph.D., DTM

If someone was trying to kill you and your family would you leave your home?

In 1898 you and your family, the Goldean's traveled by ship to escape the violent massacres in Russia of Jewish families condoned by Czar Alexander III.

You have just arrived in America, the land of opportunity where you have the right to religious freedom to worship as you choose. Your home will be in Newport News, Virginia with your parents and sister. Your parents are very religious and have chosen a man for you to marry from the old country. But you have met and fallen in love with an American boy.

Your parents say you cannot marry him. "We have chosen your husband, David Shapiro." The man you are to marry speaks many languages and is considered very educated and is a Hebrew schoolteacher. He has no refinement, but to honor your parents you must marry him. Your name is Bechie Goldean Shapiro.

After a year of marriage, you make a wonderful dinner with a lovely tablecloth on the table with your finest china, silver ware, and glassware. Your new husband sits down and pulls off the tablecloth saying, "It is much to fancy for me." He has a remarkable gift for removing the Tablecloth from the table without damaging the dishes or silverware but he is unable to earn a living with that skill.

What will you do? You have to find a way to support your husband and child. You have a baby daughter Belle.

You have several beautiful teacups and saucers. You decide to try selling them on the side of Jefferson Avenue. That day you discover you have a gift for selling and over time you start a department store called Shapiro's. It becomes a family department store where housewares, clothes, and shoes are sold for men, women, and children. Your daughter Belle will work at your store as a teenager as will your son Max.

On her daughter Belle's 20 th birthday on August 12, 1924 Bechie Goldean Shapiro dies of Cancer. Belle Shapiro Frank, my father's mother, and my grandmother continue the store. Belle buys beautiful clothes for women in New York City. She married before her mother's death a man she chose, my grandpa Louis Charles Frank from Lithuania.

Grandpa came to America as a young teen-ager, 11 or 12 years old, and always jokingly said he arrived by covered wagon to America. He worked in the men's department store of Shapiro's as did their son, Robert, my father. Robert worked as a teenager in the shoe department. After working at Shapiro's Department store helping people who had forgotten to wash their feet try on shoes, he was inspired to study harder so he could go to college and become an engineer or a doctor. He was the first in his family to graduate college. Shapiro's Department Store lived on to support the Shapiro and Frank family for over 25 years.

What are the 3 lessons you can you learn from Great- Grandma Shapiro about solving your problems?

1) Have a positive attitude and always have a paper and pencil ready, wherever you are, in case you think of a solution to your problem.

2) Give yourself time each day to ponder your problem. Be observant and listen carefully to others, as you never know where you will find your solution.

3) Think of your problem as an opportunity and a new door or window will open up for you and never give up on solving your problem.

Great- Grandma Shapiro found she had a gift for selling and it was her opportunity to make a living and support her husband and child.

By following these three steps you will be able to solve your problem like
Great- Grandma Beckie Goldean Shapiro and turn your problem into an opportunity to learn, grow, and change your life for the better.


Madeline Frank, Ph.D., DTM is an Amazon.com Best Selling Author, sought after speaker, business owner, motivational teacher, researcher, and concert artist. She helps businesses and organizations "Tune Up their Businesses". Her innovative observations show you the blue prints necessary to improve and keep your business successful. She writes a monthly newsletter "Madeline's Monthly Article & Musical Tips" and a monthly radio show "Madeline's One Minute Musical Radio Show". She has just published her new book "Leadership On A Shoestring Budget".

Contact Madeline Frank for your next speaking engagement at mfrankviola@gmail.com

Wednesday, May 14, 2014

An Encouraging Teacher by Madeline Frank, Ph.D., DTM

Have you ever studied with a teacher who was willing to remove a roadblock to help you reach your goal? Did you ever have a teacher who encouraged, inspired, and motivated you to move to the next level?

Where did I meet Professor Peter Zaret?

I met Professor Peter Zaret when I was 17 years old, auditioning for a scholarship to attend Virginia Commonwealth University. He was tall, dark, and handsome, dressed neatly, sitting on the edge of a desk wearing the biggest smile you had ever seen. He instantly put the auditioning students at ease giving them confidence and encouragement. I played well for him and he offered me a full scholarship to the University. I was to play with the Richmond Symphony as part of the scholarship obligation, study and excel in my freshman year courses at VCU, assist Professor Zaret in teaching his adult beginning violin class, and study the violin with Professor Zaret.

I later learned that Professor Zaret was 32 years old. At VCU, Professor Zaret was Assistant Professor of Violin and Chamber music, and 1st violinist of the VCU String Quartet in Richmond, Virginia. He was also Concert Master of the Richmond Symphony. By playing in the Richmond Symphony violin section I could watch and learn how Professor Zaret led his first violin section and played all the solo violin parts.

All the members of Professor Zaret’s Quartet were marvelous musicians, teachers, and award winning musicians. The members were Peter Sacco, 2nd violinist, Leonard Gibbs, violist, and Gisela Depkat, cellist. Their quartet had a rich warm full sound and played beautifully together. On stage they looked like they enjoyed playing together.

What was special about studying with Professor Zaret?

He taught his students how to make beautiful phrases by understand the story line of the music. He taught his students how to phrase each line of music and how to move your bow and connect your vibrato through your fingers.

Professor Zaret taught by example with a beautiful smile and a kind word showing you how to play the musical phrase by playing for you and then asking you to play the phrase back. He was always enthusiastic, inspiring, patient, and helped you get over any roadblocks. His violin playing was beautiful with a rich tone and singing musical phrases.

Professor Zaret taught how to have continuous vibrato from finger to finger, and helped me play beautiful phrases and pull them out with the bow. He would say, “There are no dead notes in a piece of music.” Professor Zaret would show you how the string vibrated when it makes contact with the bow. He showed his students how to move the bow in a figure 8 pattern. He taught me the Delius Violin Sonata, the Bruch Violin Concerto in G minor, and works by J S Bach and had you perform them in public concerts at VCU.

Later I found out that Professor Zaret was born and raised in New York City with his two brothers. His father, Matthew Zaret was a physicist who played the bass and his mother, Lillian Diamond Zaret had studied the piano as a child. His parents filled their home with Classical music.

When Professor Zaret was in kindergarten, at the age of 5 ½, he began taking private violin lessons. He was always fascinated with sound production on the violin and enjoyed studying science.

Professor Zaret said, “His middle brother played cello and his little brother played the violin. Both were very good. One went into the photo copying business and the younger brother became a sports caster. He says, "He loved sports as a kid and we all played a lot of football and baseball."

Professor Zaret says, “He adopted his father, Matthew Zaret's analytical approach to solving problems in teaching and in later years Professor Zaret designed his patented bass bar using his father's analytical approach.”

While I was studying with Professor Zaret at Virginia Commonweal University, he would go to Washington to have the sound post adjusted in his violin for the best possible sound. Professor Zaret said, “He would ask a lot of questions.”
He was always striving for each of his students to produce the most beautiful sounds we could on our violins. Sound production on the violin was very important to Professor Zaret.

After receiving his Ph.D., Dr. Zaret opened his first violin shop in his garage to supplement his salary as a Professor at Norfolk State University and as Concert Master of the Norfolk Symphony. He says, “His business grew from there."

Several years later, "Dr. Zaret explored bass bars for the violin, viola, and cello and he patented how to add them, to make any instrument sound better.”

Dr. Zaret says, “This business is based one big myth that there is a “secret” Stradivarius had. Once I got into the business I realized there is no such thing as an absolute when working with an instrument in the violin family. I can manipulate the bass bar and the thickness’s of the violin to make it sound with more power and at the same time more warmth and richness.”

Professor Zaret said, “The teacher who most inspired him was Joseph Fuchs, a marvelous violinist, who was his violin professor at the Juilliard School where he earned his Bachelor and Masters of Music degree from 1959-1964.

As the year at VCU progressed, Professor Zaret encouraged me to go for my dream of auditioning for the Juilliard School and prepared me for the audition. It was a proud moment for both Professor Zaret and myself when I was awarded a place at the Juilliard School and when I graduated with a Bachelor and Masters degree in Music from the Juilliard School in 1976 and 1977.

For over 40 years Dr. Zaret has inspired, motivated, encouraged, and shared his gift of teaching and performing as a Concertmaster for orchestras and as a college professor with students and audiences across the United States. With the invention of his “Patented Bass Bar” for violin, viola, cello, and bass Dr. Zaret has made it possible for students, professional musicians, and amateur musicians to purchase an instrument with a fine powerful rich tone at a reasonable price. To learn more about this wonderful legacy of Dr. Zaret and his other inventions for string instruments click on the link below:
https://www.zaretandsonsviolins.com/tonal-enhancement

What 3 things did Professor Peter Zaret teach his students that benefitted them through their life’s journey?

1) He taught his students to wear a big smile on their faces, have a positive attitude, and he showed his students how to play the passage in question on his violin and asked each one to play it back. He taught them using “the Learning by Example” approach.

2) He taught his students by encouraging, motivating, and inspiring them to do their best work. He was always kind, patient, and compassionate with each student and they knew he cared about them and believed in them. He removed roadblocks from their path and made each of his students believe in themselves.

3) He taught his students to never give up and to strive for a beautiful sound every time they drew their bows across the strings of their violins.
To hear the wonderful artistry of Dr. Peter Zaret on the violin and viola type in Peter Zaret YouTube and you too can enjoy his boundless gift of music!
Dr. Peter Zaret inspired, motivated, encouraged, and removed roadblocks from his students’ paths. Every teacher should leave this legacy.


Madeline Frank, Ph.D., DTM is an Amazon.com Best Selling Author, sought after speaker, business owner, motivational teacher,researcher,and concert artist. She helps businesses and organizations "Tune Up their Businesses". Her innovative observations show you the blue prints necessary to improve and keep your business successful. She writes a monthly newsletter "Madeline's Monthly article & Musical Tips Blog" and a monthly radio show "Madeline's One Minute Musical Radio Show". She has just published her new book "Leadership On A Shoestring Budget."

Contact Madeline Frank for your next speaking engagement at mfrankviola@gmail.com

Monday, April 28, 2014

The Importance of Customer Service by Madeline Frank, Ph.D., DTM

Do your employees deliver world-class customer service in your organization or business? How well do you take care of your customers?

Recently on the CBS News it was reported that Itzhak Perlman, world renowned virtuoso violinist, who has had polio since he was a child and uses a mobile scoter and crutches, arrived in the Toronto Canada Airport to play a charity concert that night. Mr. Perlman and his agents had arranged with the Air Canada Airlines, for a “disability assistant to help him through customs ” as they had done for 40 years.

Mr. Perlman said, “He was met by a man who took one of his bags and accompanied him to an elevator. And said, “Well, that's where I leave you.”

Mr. Perlman said, ‘What do you mean 'where I leave you?''

At that point “the man” loaded all Mr. Perlman’s bags in Mr. Perlman’s lap with his violin and crutches.”

Mr. Perlman asked about his carry on bag?

The man responded, “Well, it's not my problem that you chose to carry an extra bag. And besides, I'm not your personal assistant. You're not paying me anything. .. I've got to go, I've got other flights to take care of.”

Mr. Perlman said “He just left me there.

He said, “I looked up and there was a sign saying ‘Welcome to Canada.’ “I felt abandoned. I felt like I was kind of helpless.”

This situation should never have happened to Mr. Perlman or anyone else!

How well are your employees trained? Could this happen in your business or organization?

What are the 5 things you should train your employees about delivering world-class customer service?

1) Your employees should always smile, have a positive attitude, stand up straight, be dressed for success with their hair combed, be polite, and helpful to their customers.

2) A customer should feel like an honored guest in your organization or business and treated with courtesy and respect in a friendly and polite manner. Remember first impressions are lasting impressions and can never be repeated. First impressions last forever!

3) Your employees should speak to their customers and their family members as if they are honored guests in a reliable and timely manner and continue helping them until the job is completed! Your employees want their customers to be happy with their world-class service and want their customers to be repeat customers and recommend their friends to come visit their organization or business.

4) Your employees should treat their customer’s purchases as if they were their own, with care. If they are airport disability employees, they should help disabled passengers through customs, to the next airlines, or to their cars.

5) Your employees should be so proud of the service they deliver they are willing to give out their card with their name on it and the name of your organization. World-class customer service means employees serve their customers until the job is completed!

Remember it's all about training your employees to deliver world-class customer service and make sure they follow through and deliver it each and every time!


Madeline Frank, Ph.D., DTM is an Amazon.com Best Selling Author, sought after speaker, business owner, and concert artist. She helps businesses and organizations "Tune Up their Businesses". Her innovative observations show you the blue prints necessary to improve and keep your businesses successful.
For more information about booking Dr.

Madeline Frank for your next event email her at mfrankviola@gmail.com or visit http://madelinefrank.com/.








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Madeline Frank, Ph.D. business owner, teacher, researcher, speaker and concert artist. She writes a monthly newsletter "Madeline's Monthly Article & Musical Tips" and a monthly radio show "Madeline's One Minute Musical Radio Show".