“Do the Right Thing to Keep Your Customers”

by Madeline Frank, Ph.D.



Should you listen to your customers? As a business aren’t we there to serve our customers?


My husband and I recently went to a new restaurant that just opened up near our home. When we entered the new restaurant there were no smiles on the owners or waitresses faces. We were seated and ordered off the menu. No bread was served. My husband ordered the fresh fish of the day. When the food finally arrived, after 30 minutes of waiting for it to cook, the waitress brought someone else’s order of pork chops. My husband looked at it and called the waitress back to find out what happened to his fresh fish dinner.


She said she was sorry, but the other table had already eaten his fresh fish of the day. That was the first and last time we went into that restaurant.

What are the three secrets you need to know to develop "Excellent Customer Service" in your business?

1) Your employees should always smile , be polite and helpful to their customers. A customer should feel like an honored guest in your restaurant or store.

2) Your employees should write down the customer’s orders and repeat it back to them to make sure it is written down correctly.

3) If your employee makes a mistake they should apologize on making the mistake and correct it immediately. The waitress should not try to pass off the wrong meal to a customer.

All customers wish to be treated fairly and honestly in a friendly polite manner. Remember we are there to serve our customers.

Madeline Frank, Ph.D. is an Amazon.com Best Selling Author, sought after speaker, business owner, and concert artist. She helps businesses and organizations "Tune Up their Businesses". Her innovative observations show you the blue prints necessary to improve and keep your businesses successful.

For more information about booking Dr. Madeline Frank for your next event email her at mfrankviola@gmail.com or visit http://madelinefrank.com/.