First Impressions
Sunday, November 12, 2017
Outstanding Customer Service
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Do your sales associates at your business give “ Outstanding Customer Service ”? Shopping At An Apple Store: Last weekend my husban...
Friday, October 27, 2017
Lessons from Jobs and Mulally on Fixing Your Business by Madeline Frank, Ph.D., DTM
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Don’t let your business rely on past glories and successes. Keep pressing forward to change and improve your business by prospecting, s...
Wednesday, September 13, 2017
Blue Print For Customer Service by Madeline Frank, Ph.D., DTM
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Is there a blue print for amazing customer service? If so what would it look like? For businesses to survive whether they are brick a...
Wednesday, August 30, 2017
Excellent Customer Experiences During Difficult Times by Madeline Frank, Ph.D., DTM
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Does your customer service need improvement? For a brick and mortar business to survive they need to give their customers “excellent custo...
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