Friday, October 27, 2017

Lessons from Jobs and Mulally on Fixing Your Business by Madeline Frank, Ph.D., DTM


Don’t let your business rely on past glories and successes. Keep pressing forward to change and improve your business by prospecting, selling, and marketing no matter what state your business is in.

How Steve Jobs saved Apple;
When Steve Jobs returned to Apple in 1997, the company he had co-founded 12 years earlier and was forced out of, Apple was 90 days from bankruptcy. He made the tough decision to bury the hatchet and revive Apple by asking for $150 million cash infusion from long time rival, Bill Gates of Microsoft.

When it was announced that Apple would partner with their rival, Loyal Apple fans booed! Jobs knew without the cash, Apple would not survive.

Jobs then, simplified Apple’s product offerings. They had a dozen versions of the Macintosh computer and offered a huge assortment of other products. He asked, “Which ones do I tell my friends to buy?” When he didn’t get a simplified response, he drew a grid on the white board and wrote in the top two spaces, “Consumer and Pro”, and on the sides, “Desk and Portable”. On this grid he listed “4” Apple product offerings; a laptop and desktop for business, and a laptop and desktop for personal users. This action reduced Apple’s product offerings by 70%, cutting operation expenses in half, reduced the workforce by 3,000 people.

Steve Jobs decisive actions and tough shakeup paid off! Apple went from losing $1.04 billion the first fiscal year following Job’s return, to turning a profit of $309 million 12 months later, in 1998.

Steve Jobs saved  Apple with the following 3- step plan:
1) Revive Apple by asking for $150 million cash infusion from long time rival, Bill Gates of Microsoft.
2)  Streamlined Apples products from 15 to 4 products, reducing Apple’s product offerings by 70%.
3) Cutting operating expenses in half and reducing workforce by 3,000 people.

Alan Mulally was hired as Ford’s CEO and President:
Alan Mulally was the former CEO and President of Boeing. He had worked at Boeing for 37 years. Ford hired Alan Mulally in 2006 as CEO of Ford to save the struggling car company from bankruptcy. The automobile industry in the United States was known for running on a “status quo” basis, on an existing state of affairs. Detroit and the auto industry were sinking in debt, living on their “glory days” when Detroit was America’s wealthiest city. Ford continued to use outdated tactics and beliefs.

Alan Mulally was an aerospace engineer who had no preconceived ideas of how Detroit operated. He saw the potential and tapped into the talents and resources at Ford that had been ignored.

Bryce Hoffman said, Mulally as CEO of Ford Motor Company followed this 3-step plan:
1)   Streamlined their product line up just like Jobs had done at Apple and used the money he saved to give Ford’s remaining products Class-leading features and..styling.
2)   He worked with suppliers and the United Auto Workers Union to create a winning environment for the both of them. The concessions from the union were necessary to keep the automobile production in the United States and to profitably produce the new vehicles.
3)    Mulally relentlessly focused on team and culture. Ford shed its caustic careerist culture by showing the company’s executives how they could be “more successful working together as a team” than they could ever be as rivals. (Created his “One Team”: “One Ford” Mantra)

Mulally in a little over 3 years made Ford Motor Company profitable and they didn’t need the Government bailout!

In fixing your business it is a good thing to have an outside expert come in like Steve Jobs and Alan Mulally did. Apple and Ford were going bankrupt, had to many products, cost overruns, and work forces that did not work as a team. They each cleaned house by borrowing money, cutting down the number of products and there by cutting costs down, and creating workers who worked together as a team. By following the 3-step plans of Jobs and Mulally you can repair your business too!




Madeline Frank, Ph.D. is an Amazon.com Best Selling Author, speaker, business owner, teacher, and concert artist. She helps businesses and organizations “Tune Up their Business”. Her observations show you the blue prints necessary to improve and keep your business successful. Her latest book “Leadership On A Shoestring Budget” is available everywhere books are sold. If you need a speaker contact Madeline at: mfrankviola@gmail.com

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