First Impressions
Friday, August 27, 2010
How to Keep That Happy Feeling All the Time
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By Madeline Frank Do you remember how happy you were on your very first day of vacation? Do you remember the excitement of your first day of...
Thursday, July 8, 2010
Is Simple Courtesy Dead?
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By Madeline Frank When do you say thank you? Have you ever given a gift to a relative, friend, teacher, or business associate and not receiv...
Monday, June 21, 2010
Customer Service at Its Very Worst
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By Madeline Frank We have exactly one hour to eat lunch at our Company. How long does it take for a restaurant to make a sandwich? We went t...
Thursday, May 27, 2010
Treat Your Customer Right
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By Madeline Frank My parents planned a family vacation at the beach 6 months in advance. The day had finally arrived. My younger brother and...
Thursday, May 6, 2010
“Do the Right Thing to Keep Your Customers”
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by Madeline Frank, Ph.D. Should you listen to your customers? As a business aren’t we there to serve our customers? My husband and I recentl...
Saturday, April 10, 2010
Where's the Customer Service?
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By Madeline Frank If you went into a business and the sales person was rude to you, did not know the sales price, and threw your canned good...
Sunday, March 21, 2010
Keys to Survival During Times of Financial Stress
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If your spouse passed away would you be able to pay your bills? If you were divorced would you be able to pay your bills and take care of yo...
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