Thursday, July 8, 2010

Is Simple Courtesy Dead?

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By Madeline Frank When do you say thank you? Have you ever given a gift to a relative, friend, teacher, or business associate and not receiv...
Monday, June 21, 2010

Customer Service at Its Very Worst

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By Madeline Frank We have exactly one hour to eat lunch at our Company. How long does it take for a restaurant to make a sandwich? We went t...
Thursday, May 27, 2010

Treat Your Customer Right

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By Madeline Frank My parents planned a family vacation at the beach 6 months in advance. The day had finally arrived. My younger brother and...
Thursday, May 6, 2010

“Do the Right Thing to Keep Your Customers”

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by Madeline Frank, Ph.D. Should you listen to your customers? As a business aren’t we there to serve our customers? My husband and I recentl...
Saturday, April 10, 2010

Where's the Customer Service?

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By Madeline Frank If you went into a business and the sales person was rude to you, did not know the sales price, and threw your canned good...
Sunday, March 21, 2010

Keys to Survival During Times of Financial Stress

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If your spouse passed away would you be able to pay your bills? If you were divorced would you be able to pay your bills and take care of yo...
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Wednesday, March 3, 2010

Secrets of Growing Your Business Through Customer and Employee Retention

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The bottom line in this shrinking business market is to keep your customers happy. That means the "First Impression" you and your ...